Guidant Financial

Customer Support

• Drive the data entry process for our 401(k) Administration Services team, ensuring that all plan and participant information is accurate and complete.
• Download investment management statement details and seamlessly upload the data into our backend database, adhering to established procedures and deadlines.
• Prepare and submit contribution correction payment requests to online providers, ensuring that all transactions are thoroughly documented and compliant with plan requirements.
• Confirm that all fees for one-time services are collected before submitting them to Plan Administration.
• Support our reconciliation efforts related to contributions, forfeitures, and employer deposits.
• Manage the unresponsive termination process for both ongoing and terminating clients, ensuring timely outreach, proper documentation, and compliance with plan closure procedures.
• Oversee the creation and amendments of plan documents, making sure all updates align with regulatory requirements and client requests.
• Assist with completing and tracking plan restatements, interim amendments, and various plan document maintenance tasks.
• Help with outgoing communication to clients regarding their year-end filings.
• Collaborate with other teams to ensure that Small Business Association (SBA) Waiver packets are completed efficiently within internal Service Level Agreement (SLA) guidelines.
• Partner with other internal departments to ensure seamless process execution and information flow.
• Respond to inquiries from internal stakeholders promptly and professionally, providing accurate data and context.
• Support ad hoc administrative projects and process improvement initiatives as needed.
• Performs other duties as required

Administration Support Specialist

Business Development Rep

• Identify and generate new business opportunities through proactive outreach, networking, referrals, and industry engagement.
• Build and maintain a pipeline of qualified mid-market prospects, managing all stages of the sales process from discovery to close.
• Deliver compelling, value-driven presentations and proposals to executive decision-makers.
• Negotiate pricing, terms, and agreements that create long-term value for both DOXA and the client.
• Partner closely with leadership and cross-functional teams to ensure seamless client onboarding and satisfaction.
• Maintain disciplined use of Microsoft Dynamics CRM for accurate forecasting, data integrity, and activity visibility.
• Support early client success during the first 12 months post-close, identifying upsell opportunities and ensuring smooth transition to account management.
• Represent DOXA with professionalism, credibility, and a consultative approach in all interactions.

Business Development Officer

Operations

• Administer, test, and report on 401(k) retirement plans through accelerated learning and in-depth training
• Review documents submitted by clients for completeness and accuracy
• Work with clients to obtain necessary information to prepare annual reporting
• Reconcile plans with only rollovers and plan stock using Excel and administration software
• Utilize administration software to complete 401(k) testing and reporting
• Make outgoing reminder calls and send emails to clients during the plan year reporting process
• Prepare required 401(k) government filings, including IRS Form 5500, using filing software
• Educate clients regarding the administration of their 401(k) plan and plan documents
• Share knowledge, explain complex topics simply, and provide training on concepts for Retirement Plan Administrator I
• Perform other duties as required

Retirement Plan Operations Specialist

• Engage with clients by handling their inquiries promptly and effectively within scheduled timelines
• Build a solid foundation in 401(k) Plans and familiarize yourself with the 5500-filing process
• Consistently meet department Service Level Agreements (SLAs) for live calls, voicemails, email interactions, and Net Promoter Scores (NPS)
• Guide clients through various processes and systems to ensure they successfully complete their annual filings
• Maintain and update client records in our customer relationship management system
• Accurately upload investment management statements to the appropriate accounts
• Swiftly assess accounts for any pending documentation and communicate the necessary information to clients
• Conduct proactive reminder calls to clients about returning required information, completing their annual reports, and addressing any outstanding amendments
• Engage in ongoing training and development to become a subject matter expert on 401(k) plans
• Provide exceptional support to clients across a variety of scenarios
• Utilize E-Signature software to deliver documents to clients
• Assist Account Specialists with their queues when necessary
• Play a key role in team and departmental initiatives
• Execute additional tasks as needed

Administration Support Specialist

Business Development Officer

Retirement Plan Operations Specialist

Client Experience Support Specialist