Guest Experience Specialist

GuestReady

Guest Experience Specialist providing guest support via phone, email, and chat for a global rental services company. Ensuring outstanding experiences and resolving issues during guest stays.

Posted 7/25/2026full-timeRemote • 🇧🇷 BrazilMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in customer service and hospitality, with a focus on resolving issues and ensuring guest satisfaction. Proficient in managing inquiries and utilizing digital tools effectively in a fast-paced environment.

Highest-signal resume keywords

Fluency In EnglishFluency In PortugueseCustomer Service ExperienceStrong Communication SkillsProblem-Solving Mindset

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

MultitaskingPositive AttitudeAbility To Work Under Pressure

Tools & Technologies

Digital Tools

Industry Keywords

Guest SatisfactionHospitalityBooking IssuesRemote Environment

About the role

Key responsibilities & impact

Handle guest inquiries and support requests professionally and efficiently.
Resolve booking-related issues promptly.
Troubleshoot problems and escalate when necessary.
Ensure a high level of guest satisfaction through personalized service.
Stay up to date with GuestReady’s systems and processes.

Requirements

What you’ll need

Fluency in English & Portuguese (written & spoken).
Previous experience in customer service, hospitality, or similar roles.
Strong communication skills and ability to multitask.
Tech-savvy and comfortable with digital tools.
Problem-solving mindset and ability to work under pressure.
Availability for flexible shifts, including evenings, weekends, and holidays.
A positive attitude in a fast-paced, remote environment.

Benefits

Comp & perks

Fully Remote Work
Join a fast-growing global company shaping the future of travel tech.
Work with an international, collaborative, and diverse team.
Continuous learning, coaching, and growth opportunities.
Well-being initiatives and a positive team culture.