Operations Associate

GuestReady

Operations Associate supporting UK market for GuestReady. Managing reservations, guest communication, and daily operational tasks with a focus on exceptional guest experiences.

Posted 6/6/2026contract🇬🇧 United KingdomJuniorMid-LevelWebsite

About the role

Key responsibilities & impact

Build and maintain strong, trust-based relationships with guests
Support daily operations across departments including Maintenance and Housekeeping
Manage reservations, guest communication, and day-to-day operational tasks
Use our PMS and internal tools to coordinate information effectively
Ensure smooth processes and consistently high service standards
Solve problems quickly while delivering exceptional guest experiences
Use AI tools to improve operational efficiency, automate repetitive tasks, and support data-driven decision-making processes.

Requirements

What you’ll need

Fluent in English (spoken and written)
Remote work flexibility - Freelancer contract
Experience in hospitality, tourism, reception, or customer-facing operations
Strong problem-solving mindset and ability to stay calm under pressure
Guest-centric approach with excellent communication skills
Highly organised, detail-oriented, and proactive
Eager to learn and grow in a dynamic environment

Benefits

Comp & perks

A fast-paced, collaborative, and supportive team culture
Real opportunities for professional growth and career progression
Multicultural and international exposure
Flat hierarchy where your ideas truly matter
Regular team events and company off-sites
A high-tech, high-growth environment where you can make an impact

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

problem-solvingcommunicationorganisationaldetail-orientedproactiveguest-centriccalm under pressurerelationship buildingoperational efficiencydata-driven decision-making