Head of Enterprise Monitoring and Observability

Guardian Life

Guardian Life observability leader defining enterprise monitoring strategy and platforms. Driving AIOps, operational intelligence, reliability, and high-performing technology teams.

Posted 8/25/2026full-timeBethlehem • New York • 🇺🇸 United StatesLead💰 $110,350 - $181,285 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates deep expertise in observability platforms, monitoring technologies, and operational analytics, with a strong focus on implementing enterprise monitoring strategies and improving operational reliability. Proven ability to lead high-performing teams and drive organizational transformation in cloud and hybrid infrastructure environments.

Highest-signal resume keywords

Observability PlatformsOperational AnalyticsCloud PlatformsEnterprise Monitoring StrategiesLeadership

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Monitoring TechnologiesTelemetry PipelinesLoggingMetricsDistributed TracingAIOpsPredictive InsightsEvent IntelligenceRoot Cause AnalysisService Reliability

Soft Skills

LeadershipCommunicationStakeholder ManagementStrategic Planning

Tools & Technologies

InfrastructureCloudMiddlewareApplicationsDatabasesDigital Services

Industry Keywords

Infrastructure OperationsPlatform EngineeringReliability EngineeringDevOps PracticesOperational Resilience

Tech Stack

Tools & technologies

CloudCyber Security

About the role

Key responsibilities & impact

Define and execute the enterprise observability vision, strategy, operating model, and multi-year roadmap
Establish standards and governance for monitoring, logging, metrics, tracing, telemetry, alerting, and service observability
Lead the evolution from reactive monitoring toward proactive, predictive, and automated operations
Own the strategy, architecture, lifecycle, and operation of enterprise monitoring and observability platforms
Lead platform modernization, tool rationalization, capability expansion, and service offering improvements
Manage vendor relationships, contracts, platform investments, and cost optimization
Establish monitoring and instrumentation standards across infrastructure, cloud, middleware, applications, databases, and digital services
Lead operational analytics, event intelligence, anomaly detection, predictive insights, and AIOps capabilities
Develop dashboards, scorecards, and reporting for technology leadership
Improve detection, response, recovery, root cause analysis, service reliability, and operational resilience
Build, lead, and develop a high-performing observability and operational intelligence team
Establish partnerships across technology, cybersecurity, architecture, engineering, operations, resiliency, and service management

Requirements

What you’ll need

10+ years of experience in infrastructure operations, platform engineering, observability, reliability engineering, or related technology disciplines
5+ years of experience leading enterprise-scale engineering or operational teams
Deep expertise in observability platforms, monitoring technologies, telemetry pipelines, logging, metrics, distributed tracing, and operational analytics
Demonstrated experience implementing enterprise monitoring strategies and improving operational reliability at scale
Strong understanding of cloud platforms, hybrid infrastructure, automation, DevOps practices, and modern operational architectures
Experience leading organizational transformation and driving adoption of new operational capabilities
Excellent leadership, communication, stakeholder management, and strategic planning skills
Must be legally authorized to work in the United States without current or future employer sponsorship

Benefits

Comp & perks

Skill-building opportunities
Leadership development
Philanthropic opportunities
Contemporary, supportive, flexible, and inclusive benefits and resources
Benefits for full-time eligible employees