Data Exchange Analyst

Guardian Life

Data Exchange Analyst supporting EDI/API eligibility connections for Guardian’s insurance customers and administrators. Troubleshooting data issues, testing files, and coordinating solutions between business teams, IT, and vendors.

Posted 8/19/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSenior💰 $49,260 - $73,890 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in managing inbound data connections and troubleshooting technical issues while providing exceptional customer service. Proficient in data manipulation and user acceptance testing, with a strong understanding of HIPAA compliance and insurance industry standards.

Highest-signal resume keywords

HIPAA Data Files ExperienceData Manipulation SkillsUser Acceptance TestingExcellent Communication SkillsInsurance Industry Knowledge

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Data File ManipulationUser Acceptance TestingHIPAA ComplianceData FormattingAnalytical Skills

Soft Skills

Customer ServiceTeam CollaborationFlexibilityLeadership in Technical IssuesRelationship Building

Tools & Technologies

Text PadEDI File Viewing ApplicationMS Excel

Industry Keywords

Insurance IndustryData ConnectionsThird-Party AdministratorsPlan-Specific RequirementsProcedural Guidelines

About the role

Key responsibilities & impact

Support customers and third-party administrators with implementation, testing, and support of inbound data connections
Troubleshoot transmission or formatting issues for external customers and internal processing areas
Act as liaison between the business community and IT
Supply technology vendors and plan holders with plan-specific requirements based on Guardian’s internal systems and standard formats
Understand vendor and plan-holder data capabilities and provide solutions for nonstandard situations and formats
Respond to internal and external inquiries regarding connections
Perform thorough user acceptance testing of inbound eligibility files
Provide best-in-class customer service through customers’ preferred channels
Handle complex calls requiring leadership through difficult technical data issues
Attend training, job sharing, mentoring, and networking activities
Maintain procedural guidelines and report system-related problems
Participate in team meetings and assist team members to meet deadlines and customer expectations
Report to the GBO Team Leader, who reports to the GBO Director

Requirements

What you’ll need

Experience working with HIPAA data files
Strong computer skills: Text Pad or other EDI file viewing application and MS Excel
Strong ability to manipulate data files to create output in various formats
Flexibility in handling multiple tasks, changing priorities, and tight deadlines
Excellent oral and written communication skills
Demonstrated analytical skills
Ability to function in a team environment and build strong working relationships
High School or equivalent required
College degree preferred
Experience working in the insurance industry preferred
Legally authorized to work in the United States without employer sponsorship now or in the future
Approximately 10% travel may be required

Benefits

Comp & perks

Skill-building opportunities
Leadership development
Philanthropic opportunities
Contemporary, supportive, flexible, and inclusive benefits and resources
Reasonable accommodations for disabilities, pregnancy, childbirth, or related medical conditions
Annual, sales, or other incentive compensation may be available