Disability Claims Specialist

Guardian Life

Disability Claims Specialist role at Guardian analyzing claims documentation and making objective decisions. Engaging with customers via phone while maintaining high standards of professionalism and empathy.

Posted 7/31/2026full-timePittsfield • Massachusetts • 🇺🇸 United StatesMid-LevelSenior💰 $30 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong analytical skills and attention to detail while effectively engaging customers through clear verbal and written communication. Capable of navigating complex situations and multiple information streams with a solution-oriented mindset.

Highest-signal resume keywords

Strong Verbal SkillsStrong Written SkillsAnalytical SkillsProblem-Solving SkillsCustomer Engagement

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Policy AnalysisClaims Documentation ReviewCritical ThinkingAttention to DetailTime Management

Soft Skills

ResourcefulnessCollaborationComposure Under PressureIntrinsic MotivationAccountability

Tools & Technologies

Multiple Systems Navigation

Industry Keywords

Medical ClaimsCustomer CommunicationSolution-Oriented Mindset

About the role

Key responsibilities & impact

Analyze policy language, medical and claim documentation
Apply critical thinking and problem-solving skills to claims decisions
Demonstrate resourcefulness in navigating complex situations
Engage in extensive phone communication with customers
Work independently while embracing collaboration when needed
Maintain composure in high-pressure situations
Travel to meet with customers in-person

Requirements

What you’ll need

Bachelor's degree or high school diploma with equivalent work experience
Strong verbal skills for real-time conversations
Strong written skills for clear and professional correspondence
Ability to navigate multiple systems and information streams simultaneously
Experience with prioritizing competing deadlines
Intrinsically motivated with a strong sense of accountability
Desire to engage customers with a solution-oriented mindset
Strong analytical skills with attention to detail

Benefits

Comp & perks

Health insurance
Retirement plans
Paid time off
Flexible working arrangements
Professional development opportunities
Annual bonus eligibility