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Guardian Life

Senior Operations Manager

Guardian Life

Senior Operations Manager at Guardian helping modernize CXA operations through AI-enabled tools. Driving efficiency by creating and managing workflows while coordinating with CXA and partners.

Posted 7/15/2026full-timeBethlehem • New Jersey, New York, Pennsylvania • 🇺🇸 United StatesSenior💰 $99,150 - $162,885 per yearWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in AI fluency and program management, with a focus on developing prompts, workflows, and lightweight tools. Strong ability to document best practices and connect cross-functional efforts to enhance operational efficiency.

Highest-signal resume keywords
AI FluencyProgram ManagementPrompt DevelopmentSystems ThinkingProblem-Solving

ATS Keywords

Tailor your resume
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Prompt DevelopmentWorkflow DevelopmentLightweight Agent DevelopmentSelf-Service Tool DevelopmentOperational Discipline
Soft Skills
Strong CommunicationExcellent Problem-SolvingCollaboration Across Functions
Tools & Technologies
AI AgentsOperating Tools
Industry Keywords
OperationsProgram ManagementStrategyCustomer ExperienceBusiness Data

About the role

Key responsibilities & impact
  • Help design and build AI agents, prompts, and lightweight operating tools
  • Manage, improve, and scale tools after deployment
  • Document best practices, standards, and playbooks
  • Connect related efforts to avoid duplication

Requirements

What you’ll need
  • Strong operations, program management, or strategy experience
  • Hands-on AI fluency
  • Experience developing prompts, workflows, lightweight agents, or self-service tools
  • Strong systems thinking
  • Excellent problem-solving skills
  • Strong communication skills
  • Experience partnering across functions
  • Ability to balance experimentation with operational discipline
  • Comfort working with customer experience, operational, research, or business data

Benefits

Comp & perks
  • Health insurance
  • Retirement plans
  • Paid time off
  • Flexible work arrangements
  • Professional development
  • Philanthropic opportunities