Client Service Delivery Associate III

Guardian Life

Supports customer service through inquiries across phone, email, and chat channels. Assists with benefits, billing, eligibility, and claims to ensure quality customer satisfaction.

Posted 6/19/2026full-timeRemote • 🇺🇸 United StatesJuniorMid-Level💰 $42,830 - $64,250 per yearWebsite

About the role

Key responsibilities & impact

Respond to customer inquiries via phone, email, and chat, delivering accurate and timely resolutions
Assess customer needs, identify root causes, and determine appropriate solutions
Navigate multiple systems to research inquiries and document customer interactions
Build customer rapport while delivering positive, high-quality customer experiences
Collaborate with internal teams to resolve complex issues and escalate when necessary
Work in a high-volume, high paced call center while being held to standard performance metrics, including but not limited to: AHT (Average Handle Time), Adherence, Quality, and VOC (Voice of the Customer) surveys
Maintain customer privacy and confidentiality standards as set by Guardian and applicable legal requirements

Requirements

What you’ll need

High School Diploma or equivalent
Ability to work across multiple communication channels (phone, email, chat)
Strong aptitude in math, computer proficiency, and ability to navigate multiple systems
Effective verbal and written communication skills
Ability to manage time, prioritize tasks, and maintain schedule adherence while balancing production and quality
Availability to work all call center shifts with determination based on business-need
Direct-wired internet connection with an internet speed at a minimum of 50 Mbps download / 10 Mbps upload
Ability to self-diagnose and trouble shoot technical issues
Proficient PC skills that demonstrate efficient use of windows applications and corresponding functions (copy, cut, paste, toggle, etc.) including ability to quickly input / retrieve data while working with a customer on the telephone

Benefits

Comp & perks

Flexible work arrangements
Professional development opportunities

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

customer serviceproblem solvingtechnical troubleshootingdata entrytime managementperformance metricsAHTquality assurancemath proficiencycomputer proficiency

Soft Skills

effective communicationcustomer rapport buildingcollaborationprioritizationadaptabilityattention to detailconfidentialityself-motivationtime managementinterpersonal skills

Certifications

High School Diploma