LTD Claims Technical Consultant

Guardian Life

Technical Consultant responsible for driving key metrics in disability claims. Collaborate with teams while providing technical support and fostering improvements in claim management.

Posted 6/12/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSenior💰 $58,620 - $96,300 per yearWebsite

About the role

Key responsibilities & impact

Provide Technical Support to Claim Teams including Claim Auth reviews, serve as SME on complex issues
Drive improvements in initial claim decision, Claim Management Accuracy and CID turnaround times
Leverage automation and/or alternate sourcing options to handle additional tasks
Collaborate with all lines of business to promote best practices to improve efficiency
Support at least one interdepartmental collaboration team to help drive positive outcomes, supporting each functional area and creating organizational awareness
Leverage data analytics to improve claim management outcomes

Requirements

What you’ll need

3+ years LTD claims handling experience
Prior DI experience or equivalent
Minimum 1 year experience providing feedback to front line staff and front-line supervisors
Excellent verbal and written communication skills
Strong analytical, organizational, time management, and problem-solving skills
Ability to prioritize and manage multiple tasks in a fast-paced environment
Proven training skills on an individual and team basis
Ability to mentor/coach staff and peers to ensure proper claim adjudication and contribute to staff development
Ability to work independently and within a team
Demonstrated ability to identify and manage risk
Self-motivated
Extensive knowledge of Group Long Term disability products, administration, and claims procedures
Strong knowledge of PC Applications (including Microsoft Office, databases, imaging systems, etc.)
Superior working knowledge of the financial, medical, occupational, and investigative aspects of disability claims management
Excellent PC skills with knowledge of MS Word/Excel/PPT

Benefits

Comp & perks

Support and flexibility to achieve professional and personal goals
Skill-building opportunities
Leadership development
Philanthropic opportunities
Diverse colleagues with high ethical standards

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

data analyticsclaims handlingclaim managementrisk managementtraining skillsproblem-solvingorganizational skillstime managementmentoringcoaching

Soft Skills

verbal communicationwritten communicationcollaborationself-motivationability to prioritizeability to work independentlyability to manage multiple tasksorganizational awarenessfeedback provisionteamwork