Customer Care II

Guardian Life

Customer Care Representative responsible for resolving customer issues through various communication channels. Delivering exceptional service for short-term disability, state paid family leave, and related products.

Posted 6/5/2026full-timeRemote • Pennsylvania • 🇺🇸 United StatesMid-LevelSenior💰 $18 per hourWebsite

About the role

Key responsibilities & impact

Serve as a company ambassador by delivering exceptional customer service in the contact center.
Collaborate across teams to solve customer issues and provide product support.
Build relationships with the Guardian members and providers by ensuring their needs are fulfilled in a timely and satisfactory fashion.
Take customer calls and provide accurate, satisfactory answers to their queries and concerns.
De-escalate situations involving dissatisfied customers, offering patient assistance and support.
Develop in-depth knowledge of a company’s products and/or service.

Requirements

What you’ll need

High School Diploma.
Associate Degree or bachelor’s degree preferred.
Experience in a service-related industry.
Minimum internet speed of 50/25 Mbps.
Private and secure workspace free from interruptions.
Phone skills, including familiarity with complex or multi-line phone systems.
Strong time management and organizational skills.
Great active listening skills.
Exceptional interpersonal and rapport building skills.

Benefits

Comp & perks

Excellent medical, dental, supplemental health, life and vision coverage for you and your dependents with no wait period.
Life and disability insurance.
A great 401(k) with match.
Tuition assistance, paid parental leave and backup family care.
Flexible time off, dress code, and work location policies to balance your work and life in the ways that suit you best.

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

phone skillscustomer serviceproduct support

Soft Skills

active listeninginterpersonal skillsrapport buildingtime managementorganizational skillsproblem solvingde-escalation

Certifications

High School DiplomaAssociate DegreeBachelor's Degree