Short Term Disability, Absence Claims Case Manager I

Guardian Life

Short Term Disability/Absence Claims Case Manager effectively managing group disability claims and communicating with stakeholders. Ensuring compliance with policy provisions while providing excellent customer service.

Posted 5/8/2026full-timeRemote • Pennsylvania • 🇺🇸 United StatesMid-LevelSenior💰 $22 per hourWebsite

About the role

Key responsibilities & impact

Effectively understand contract language and plan design for group disability.
Communicate claim status and decisions via telephone and in writing.
Initiate communications to claimant, physician, and planholder to assess and facilitate job accommodation opportunities.
Conduct timely and accurate benefit determination in accordance with policy provisions and regulatory and internal standards.
Investigate and analyze claim information in conjunction with contract provisions to determine coverage and benefit eligibility.

Requirements

What you’ll need

High School Diploma or GED required.
STD, Statutory, or Family Medical Leave (FML experience preferred).
Ability to provide exceptional customer service by communicating clearly and professionally.
Ability to prioritize and multi-task while navigating through multiple business applications in a fast-paced environment.
Successful completion of a job-related assessment is required.

Benefits

Comp & perks

Short Term Disability/Absence Claims Case Manager role may also be eligible for annual, sales, or other incentive compensation.
Skills are enhanced through training and development opportunities.

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

benefit determinationclaim analysiscontract language understandingjob accommodation assessment

Soft Skills

customer servicecommunicationprioritizationmulti-tasking

Certifications

High School DiplomaGED