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Customer Care II
Guardian Life. Facilitate, analyze and resolve customer issues through various communication channels .
About the role
Key responsibilities & impact- Facilitate, analyze and resolve customer issues through various communication channels
- Service a suite of absence products such as short-term disability and Family Medical Leave Act
- Initiate new absences for members and answer questions about current benefits and claims
- Deliver exceptional customer service in the contact center
- Collaborate across teams to solve customer issues and provide product support
- Build relationships with Guardian members and providers
- De-escalate situations involving dissatisfied customers
- Develop in-depth knowledge of company products and services
Requirements
What you’ll need- High School Diploma
- Associate Degree or bachelor’s degree preferred
- Experience in a service-related industry
- Minimum internet speed of 50/25 Mbps
- Private and secure workspace free from interruptions
- Phone skills, including familiarity with complex or multi-line phone systems
- Strong time management and organizational skills
- Great active listening skills
- Exceptional interpersonal and rapport building skills
Benefits
Comp & perks- Health insurance
- Flexible work arrangements
- Professional development opportunities
- Annual bonus potential
- Community involvement opportunities
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
customer servicecommunicationproblem-solvingrelationship buildingde-escalationactive listeningtime managementorganizational skills
Certifications
High School DiplomaAssociate DegreeBachelor’s Degree