Provider Retention Leader, Dental Insurance
Guardian Life
full-time
Posted on:
Location Type: Hybrid
Location: Bethlehem • Massachusetts, Pennsylvania • 🇺🇸 United States
Visit company websiteSalary
💰 $86,210 - $141,635 per year
Job Level
Senior
About the role
- Ensure best-in-class service and support for dentists
- Resolve service-related inquiries and identify pain points
- Drive continuous improvement in provider experience
- Hire and lead a small team over time
- Collaborate with internal stakeholders across various departments
- Maintain accurate provider rosters and design retention strategies
- Cultivate partnerships with dental consultants
- Track and analyze inquiry volumes and satisfaction metrics
Requirements
- Bachelor’s degree or equivalent work experience required
- 5+ years of experience in dental insurance, provider relations, or network operations
- Proven leadership experience in service or retention-focused roles
- Strong analytical skills and comfort working with data to inform decisions
- Excellent communication and negotiation skills
- Experience with Salesforce, MS Office Suite, and provider management systems preferred.
Benefits
- Health insurance
- Retirement plans
- Paid time off
- Flexible work arrangements
- Professional development opportunities
- Annual, sales, or other incentive compensation
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
data analysisprovider management
Soft skills
leadershipcommunicationnegotiationanalytical skills