Manager, BenTech Support – Solutioning
Guardian Life
full-time
Posted on:
Location Type: Hybrid
Location: Boston • Massachusetts, New Jersey, New York, Pennsylvania • 🇺🇸 United States
Visit company websiteSalary
💰 $103,450 - $169,960 per year
Job Level
Mid-LevelSenior
About the role
- Manage, mentor, and develop a team of API Solution Leads and BenTech Partner Support Leads
- Foster a collaborative, customer-centric, and innovative team culture
- Provide coaching and guidance to support professional growth
- Build our broader API and integration strategy, aligning business objectives and market opportunities
- Ensure timely and effective resolution of partner and client issues related to integrations, platform functionality, and technical troubleshooting
- Mature our business model, engage with business leaders and partners to identify opportunities, resolve issues, and advance integration capabilities.
Requirements
- Bachelor’s degree or equivalent work experience
- 5+ years of experience in benefits technology, SaaS, or related fields
- Proven experience managing and delivering complex, multi-year programs across business and IT
- Strong technical acumen, with deep understanding of APIs, EDI workflows, and data integrations
- Customer-centric mindset, with a passion for delivering exceptional service
- Experience with benefits administration, HR platforms, or payroll systems is a plus.
Benefits
- Health insurance
- Flexible work arrangements
- Professional development opportunities
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
APIEDI workflowsdata integrationsbenefits technologySaaSprogram managementtechnical troubleshooting
Soft skills
mentoringcollaborationcustomer-centric mindsetcoachingproblem-solving
Certifications
Bachelor’s degree