CRM Business Analyst – Salesforce

Guardian Industries - DeWitt

Salesforce Administrator supporting the sales team within GP Consumer Products Group for service, marketing, and pricing teams. Managing multiple priorities in a performance-driven environment.

Posted 7/29/2026full-timeAtlanta • 🇺🇸 United StatesJuniorMid-Level💰 $70,000 - $100,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in Salesforce administration, including configuration, automation, and user support, while effectively collaborating with cross-functional teams to implement process improvements and maintain data integrity.

Highest-signal resume keywords

Salesforce AdministrationSales Cloud on Lightning ExperienceSalesforce Administrator CertificationAgile / Sprint-Based DeliveryData Modeling

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Custom Object ConfigurationValidation RulesSalesforce Flow AutomationApex TroubleshootingData CleanlinessReports/DashboardsThird-Party Add-On EvaluationUser SupportProcess Change ImplementationMetrics Development

Soft Skills

CollaborationProblem-SolvingCommunicationTrainingUser Story Refinement

Tools & Technologies

SalesforceService CloudPardotAccount EngagementAzure DevOpsGenerative AI

Certifications & Qualifications

Salesforce Administrator Certification

Industry Keywords

Consumer ProductsCRMData IntegrityProcess ImprovementAgile Methodology

Tech Stack

Tools & technologies

AzureCloud

About the role

Key responsibilities & impact

Provide security and administration for Salesforce and other supporting applications
Configure custom objects, page layouts, validation rules, and reports/dashboards
Design, build, and maintain automation using Salesforce Flow
Estimate effort for your own configuration and administration work, and help scope larger requests during planning
Coordinate with onshore/offshore development resources on handoffs for work beyond admin configuration
Apply database and data-modeling concepts to protect process integrity and data cleanliness
Evaluate and implement third-party and Salesforce add-ons based on value and fit
Provide user support, troubleshooting, training, and data loads
Partner with cross-functional teams to implement process changes and develop metrics to measure their effectiveness
Work with stakeholders to understand pain points and outline potential solutions
Participation in agile process to communicate priorities, manage backlog and refine user stories
Maintain technical documentation

Requirements

What you’ll need

Bachelor's degree
2+ years of experience in business or IT functions
2+ years as a Salesforce administrator with Sales Cloud on Lightning Experience
Salesforce Administrator certification
Consumer products business experience
Exposure to Service Cloud/Pardot/Account Engagement
Ability to read and understand Apex to troubleshoot and collaborate with developers
Experience with Agile / sprint-based delivery (e.g., Azure DevOps) and coordinating with onshore/offshore development resources
Working knowledge of generative AI and how it applies to CRM and sales workflows
Working knowledge of integrating Salesforce with external systems

Benefits

Comp & perks

medical
dental
vision
flexible spending and health savings accounts
life insurance
ADD
disability
retirement
paid vacation/time off
educational assistance
infertility assistance
paid parental leave
adoption assistance