Senior Business Analyst

Guardian Industries - DeWitt

Senior Business Analyst at GCH Technologies bridging business stakeholders and engineering execution across platforms. Ensuring clarity in complex business and regulatory needs.

Posted 7/29/2026full-timeRemote • District of Columbia, Florida, Kansas, Pennsylvania, Texas • 🇺🇸 United StatesSenior💰 $115,000 - $145,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in business analysis, including eliciting and documenting requirements, writing user stories in Jira, and maintaining traceability across platforms. Proficient in process mapping, data analysis, and effective communication with stakeholders to ensure clarity and alignment throughout the development lifecycle.

Highest-signal resume keywords

Business Analysis ExperienceJira User Story AuthoringProcess Mapping SkillsData Analysis with SQLSaaS Environment Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Business Requirements DocumentationFunctional SpecificationsUser Story WritingAcceptance Criteria DevelopmentData AnalysisProcess MappingRequirements TraceabilityBacklog RefinementSLA ReportingAnalytical Summaries

Soft Skills

Written CommunicationVisual CommunicationStakeholder EngagementProblem SolvingCollaboration

Tools & Technologies

JiraConfluenceLucidchartMiroSQL

Industry Keywords

SaaSB2BEnterprise CustomersContractual SLAsDevelopment Lifecycle

Tech Stack

Tools & technologies

SQL

About the role

Key responsibilities & impact

Elicit, document, and maintain business requirements, functional specifications, and user stories across SCR, UBID, and RBM.
Translate regulatory, contractual, and customer-driven requirements into clear, testable specifications that engineering and QA can act on.
Maintain traceability between business requirements, engineering deliverables, and QA acceptance criteria.
Own the quality bar for requirements artifacts, ensuring ambiguity is resolved before work enters a sprint.
Write complete, well-structured user stories directly in Jira, including clear descriptions, acceptance criteria, business context, and references to supporting documentation.
Ensure every story entering a sprint meets a defined “ready” bar, with enough detail for engineering to estimate and execute without follow-up guesswork.
Lead and participate in backlog refinement sessions, walking engineers through story details, business intent, edge cases, and acceptance criteria.
Serve as the on-call requirements owner throughout the development lifecycle, answering questions from engineers in real time as they work through implementation.
Adjust stories, add clarifications, or break down work mid-sprint when new information surfaces, while protecting scope and timelines.
Partner with engineering leads to triage requirements ambiguity quickly and reduce blockers caused by unclear specifications.
Map current-state and future-state business processes across the three platforms, including customer onboarding, verification, billing, provisioning, and reporting workflows.
Identify process gaps, inefficiencies, and automation opportunities, and recommend solutions that balance business, engineering, and operational realities.
Maintain a single source of truth for platform workflows, state models, and business rules, in Confluence or an equivalent system.
Act as the bridge across SCR, UBID, and RBM, identifying shared concepts, data models, and workflows that benefit from consistent treatment.
Surface cross-product impacts of proposed changes, so decisions made in one product are understood in the context of the others.
Support entity resolution, identity, and data consistency initiatives that span multiple platforms.
Partner with Product Management on roadmap definition, discovery work, and prioritization, providing analytical rigor and documentation support.
Serve as a key interface with Customer Success and Operations to capture real-world customer needs, special cases, and recurring support themes.
Support executive-level and partner-facing communications (including CTIA) with clear written materials, process diagrams, and analytical summaries.
Participate in customer-facing conversations as needed to clarify requirements or validate proposed solutions directly with enterprise customers.
Work closely with engineering leadership and our external development partner to ensure requirements are understood, scoped accurately, and delivered as intended.
Partner with QA on acceptance criteria, test scenarios, and edge cases to ensure shared understanding of “done.”
Participate in sprint ceremonies (backlog refinement, planning, demos) to keep requirements current and answer questions in real time.
Define reporting and analytics requirements tied to SLAs, operational KPIs, and customer-facing dashboards (including SLA performance reporting for CTIA).
Perform ad hoc analysis of platform data to support decisions, investigations, and strategic planning.
Support the team in translating raw platform data into narratives leadership can act on.

Requirements

What you’ll need

7+ years of business analysis experience, including 3+ years as a senior or lead BA working on complex SaaS or platform products.
Experience authoring Jira user stories and requirements artifacts (BRDs, functional specs, acceptance criteria) for engineering consumption.
Experience leading backlog refinement sessions and partnering with engineering teams throughout the development lifecycle to answer requirements questions and unblock implementation.
Strong process mapping and documentation skills, with fluency in tools such as Confluence, Lucidchart, Miro, or equivalents.
Experience working with external development vendors and translating requirements clearly across organizational boundaries.
Hands-on data analysis ability, including comfort with SQL or similar tools for self-service data exploration.
Experience in B2B or SaaS environments with contractual SLAs and enterprise customers.
Demonstrable written/visual communication skills: executive summaries, process diagrams and stakeholder presentations.

Benefits

Comp & perks

medical
dental
vision
flexible spending and health savings accounts
life insurance
ADD
disability
retirement
paid vacation/time off
educational assistance
may also include infertility assistance
paid parental leave
adoption assistance