Customer Account Representative

Guardian Industries - DeWitt

Customer Account Representative supporting inside sales and customer relations at Smiths Interconnect, driving sales and ensuring customer satisfaction through collaborative efforts with Tech Sales and Account Managers.

Posted 7/29/2026full-timeRemote • Texas • 🇺🇸 United StatesJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in Inside Sales within the Semiconductor Industry, with strong capabilities in order management, customer relationship management, and contract review using Salesforce. Proficient in data entry and reporting, ensuring timely responses and adherence to sales processes.

Highest-signal resume keywords

Inside Sales ExperienceSalesforce Contract ReviewERP Experience - Epicor ERPStrong Computer SkillsDetail Oriented

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Order ManagementContract ReviewData EntryQuote PreparationCustomer Order Tracking

Soft Skills

CommunicationTeam CollaborationProblem Solving

Tools & Technologies

SalesforceEpicor ERPMicrosoft WordMicrosoft Excel

Industry Keywords

Semiconductor IndustrySales ProcessesCustomer Relationship ManagementLead Qualification

Tech Stack

Tools & technologies

ERP

About the role

Key responsibilities & impact

Act as the point of Contact along with Account Managers to ensure a fast response to all inquiries, internal and external.
Work as part of the sales team, which includes Tech Sales and Planners, to insure on-time delivery goals are met, track customer orders, and advise customers on late items.
Responsible for Contract Review in Salesforce to ensure all Smiths requirements are met; Process, prepare and follow-up on quotes.
Ensure that the product is returned for repair or credit is handled with priority.
Meet the 24Hr to 48Hr Sales goals for response time on data entry of orders and quotes.
Research status of orders, process expedites, reschedules, returns of material.
Refer qualified leads to appropriate Tech Sales Engineer or Sales that do not meet inside sales criteria.
Manage inside sales and business relationships within assigned region.
Participate in conference calls between internal groups to provide timely updates to the sales orders, cases, etc.
Adhere to the appropriate departmental sales processes, procedures, and policies.
Provide backup support to other Inside Sales Representatives as needed, including delegating the workload.
Produce reports as needed and required.
Other work-related duties as assigned.

Requirements

What you’ll need

2-3 years Insides Sales experience, in the Semiconductor Industry preferred
2 years College, preferred
Strong computer skills, including Word and Excel.
Detailed Oriented
ERP Experience- Epicor ERP Preferred

Benefits

Comp & perks

medical
dental
vision
flexible spending and health savings accounts
life insurance
ADD
disability
retirement
paid vacation/time off
educational assistance
infertility assistance
paid parental leave
adoption assistance