Director of Warranty

Guardian Industries - DeWitt

Director of Warranty leading warranty programs at DEPCOM Power. Overseeing strategy, communications, and optimization of warranty claims in the utility scale solar industry.

Posted 7/29/2026full-timeRemote • Arizona • 🇺🇸 United StatesLead💰 $120,000 - $160,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in warranty program management, with a strong focus on continuous improvement, customer service, and effective communication. Possesses a solid understanding of utility scale PV solar equipment and construction processes to lead investigations and optimize warranty claims.

Highest-signal resume keywords

Warranty Program ManagementUtility Scale PV Solar ExperienceLeadership ExperienceCustomer ServiceConstruction Processes Understanding

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Warranty Claims ManagementContinuous ImprovementRoot Cause AnalysisKPI DevelopmentContract Negotiation

Soft Skills

Effective CommunicationCollaborationProblem Solving

Certifications & Qualifications

Bachelor's Degree in Construction ManagementBachelor's Degree in Engineering

Industry Keywords

EPC NegotiationsSubcontractor ManagementOEM Warranty ClaimsBest Practices DevelopmentStandard Operating Procedures

About the role

Key responsibilities & impact

Serve as the warranty program leader leading the overall vision development and strategy for the capability to ensure that it creates value for DEPCOM.
Apply continuous improvement mindset to DEPCOM's existing warranty program and identify areas for improvement or optimization, collaborate with business units, and capabilities to implement
Apply learnings to drive continuous improvement in receiving warranty claims from clients encompassing subcontractor, OEM, and workmanship warranty claims. Ensure timely disposition and resolutions.
Be familiar with technical aspects of utility scale PV solar equipment to be able to lead investigations into claims, gather necessary information and evidence related to the claim, including possible site/location visits, and examination of documentation as it relates to contracts
Participate in EPC negotiations to ensure acceptable warranty provisions are integrated into contracts.
Serve as the senior leadership face of DEPCOM's warranty program for customers throughout the life of the warranty obligation, ensuring timely and effective communication, and address concerns elevated by clients
Collaborate with internal teams, subcontractors, suppliers and other stakeholders to gather information, assess liabilities and determine appropriate actions to resolve warranty claims
Develop and maintain critical KPIs to Identify areas for process enhancement and contribute to the development and implementation of best practices and standard operating procedures for warranty claim management as well as a continuous feedback loop for EPC design optimization
Leadership of Services department investigation and root cause analysis function ensuring corrective actions and lessons learned are applied across projects lifecycle

Requirements

What you’ll need

Experience in warranty program management
Understanding of construction processes, materials, and industry standards
Bachelor's degree in Construction Management or Engineering discipline (preferred)
Leadership experience with direct reports (preferred)
Experience in utility scale PV solar and BESS plants (preferred)
Customer service experience (preferred)
Legal authorization to work permanently in the United States for any employer without requiring a visa transfer or visa sponsorship now or in the future (preferred)

Benefits

Comp & perks

medical
dental
vision
flexible spending and health savings accounts
life insurance
ADD
disability
retirement
paid vacation/time off
educational assistance
infertility assistance
paid parental leave
adoption assistance