International Inside Sales Representative – Gypsum

Guardian Industries - DeWitt

International Inside Sales Representative handling customer experience and order management for Georgia-Pacific Gypsum. Streamlining shipping, inventory coordination, and maintaining customer relationships.

Posted 7/29/2026full-timeRemote • 🇺🇸 United StatesJuniorMid-Level💰 $75,000 - $85,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in customer service and supply chain management, with a strong focus on order processing, inventory management, and international shipping documentation. Bilingual in English and Spanish, capable of effectively communicating with diverse customer bases and internal stakeholders.

Highest-signal resume keywords

Bilingual English/SpanishSAP S/4HANA Order EntryCustomer Service ExperienceInventory ManagementInternational Shipping Documentation

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Order ProcessingInventory TrackingMulti-Modal Transportation CoordinationShipping Documentation PreparationOrder File Management

Soft Skills

Customer Relationship ManagementCollaborationProblem-SolvingContinuous Improvement MindsetEffective Communication

Industry Keywords

Supply Chain ManagementFreight TrendsExport/Import ComplianceSales Territory ManagementValue-Based Alternatives

Tech Stack

Tools & technologies

ERP

About the role

Key responsibilities & impact

Provide an exceptional customer experience while supporting Team and GP objectives; act as a trusted single point of contact for international customers.
Process customer orders into the sales/ERP system in a timely and accurate manner; validate pricing, lead times, incoterms, and any special terms.
Respond to customer inquiries for product information, availability, order status, pricing, and invoice reconciliation across global time zones.
Track inventory levels at your assigned facilities and coordinate inventory allocation to ensure stock availability meets international demand.
Manage customer order files and delivery plans accounting for manufacturing volatility, lead-time changes, and reroutes.
Coordinate multi-modal transportation (ocean, air, rail, truck/intermodal) and engage carriers, freight forwarders, or brokers to meet customer delivery requirements.
Prepare, review, and transmit required international shipping documentation (commercial invoices, packing lists, bills of lading, certificates of origin, MSDS, letters of credit, customs forms); escalate compliance questions to Export/Import teams.
Proactively track shipments and manage delivery exceptions: investigate missed deliveries, arrange re-delivery or split shipments, coordinate claims documentation, and communicate remedies to customers.
Plan and coordinate jobsite deliveries that require multiple loads: sequence loads, confirm site access/permits, coordinate staging and on-site contacts, and minimize disruptions.
Manage relationships with customer decision-makers across a defined sales territory; collaborate with field sales to set territory goals and meet objectives.
Proactively identify opportunities and offer value-based alternatives (routing, packaging, consolidated shipments) to lower delivered cost or improve lead time.
Respectfully challenge processes and propose innovative improvements; lead or participate in continuous improvement initiatives.
Understand market drivers, freight trends, and competitors to articulate position and act with a business-owner mentality.
Communicate clear, timely status updates and escalation plans to internal stakeholders (Sales, Operations, Trade Compliance, Finance).
Be committed to continuous improvement and maintain a positive, collaborative attitude toward team ideas and feedback.

Requirements

What you’ll need

Bilingual English/Spanish
2 or more years in customer service, supply chain, account management, or inside sales
Experience, especially order entry, in SAP S/4HANA
Flexibility to travel up to 10% based on the needs of the business

Benefits

Comp & perks

medical
dental
vision
flexible spending and health savings accounts
life insurance
ADD
disability
retirement
paid vacation/time off
educational assistance
infertility assistance
paid parental leave
adoption assistance