Client Services Associate

Guardant Health

Client Services Associate collaborating with teams to support patients and clients at Guardant Health. Managing communications and documentation in a remote role with some travel for training.

Posted 7/9/2026full-timeRemote • Colorado • 🇺🇸 United StatesJuniorMid-Level💰 $23 - $31 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills in a healthcare setting, with proficiency in Salesforce and Microsoft Office. Capable of effective communication, problem-solving, and maintaining detailed documentation in a fast-paced environment.

Highest-signal resume keywords

Customer Service ExperienceSalesforce (CRM) ProficiencyMicrosoft Office SkillsBilingual English/SpanishProblem Solving Skills

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Data EntryData VerificationOrder Entry ProcessDocumentation ManagementClient Information Management

Soft Skills

Excellent Communication SkillsOrganizational SkillsFlexibility and AdaptabilityMultitasking AbilitySelf-Discipline

Tools & Technologies

Salesforce.comLIMSMicrosoft OfficeMac Environment

Industry Keywords

HealthcarePharmaDiagnosticMedical DeviceBiotech

Tech Stack

Tools & technologies

SFDC

About the role

Key responsibilities & impact

CSA is responsible for receiving and responding to all types of communication: phone, email and web inquiries from customers (physician offices, laboratories, and hospitals), sales representatives and patients, while demonstrating a positive and professional image for Guardant Health at all times
Contribute to volume growth in the territory by resolving cases quickly with a sense of urgency
Work in a team environment and contribute to the department and company goals
Keep precise and clear documentation of all email, fax, phone communications and follow-up activities
Adhere to Standard Operating Procedures (SOP’s) pertaining to data entry and data verification requirements
Enter and qualify new customer information into Salesforce.com and LIMS
Contact physicians and other medical personnel to obtain missing information required to complete the order entry process
Partner with the Clinical lab to ensure client information is correctly entered
Send/re-send patient reports as requested by the customers
Communicate professionally and effectively with all individuals, including external customers and internal Guardant Health team members
Assist with other administrative duties as assigned based on Company needs
Assist with kit ordering, coordinating Offsite Phlebotomy Services as needed
Communicate to clients, patients and sales team using Salesforce (CRM) and other integrated software platforms
Achieve team and individual goals and monitor personal metrics
Use problem solving skills to resolve customer complaints and escalated situations
Demonstrate flexibility and adaptability in a fast-paced dynamic environment

Requirements

What you’ll need

4 year college degree in Biological Sciences or similar discipline is preferred
2+ years of experience working with customers in pharma, diagnostic, medical device, biotech or healthcare setting is required
Solid experience using Microsoft Office is needed, Salesforce (CRM) experience is a plus
Quick learner who can work collaboratively in an operationally complex multi-product environment and can adapt to changing procedures and policies
Excellent written and verbal communication skills with a high level of computer proficiency, preferably in a Mac environment
Ability to multitask, work with self-discipline, good judgment, and independence is necessary
Demonstrated ability to be an organized, detailed oriented problem solver and manage client facing escalated situations in a professional manner
Flexibility with respect to working hours based on client and company needs
Bilingual English/Spanish is an asset.

Benefits

Comp & perks

Guardant Health is committed to providing reasonable accommodations in our hiring processes for candidates with disabilities, long-term conditions, mental health conditions, or sincerely held religious beliefs.