Client Services Associate

Guardant Health

Client Services Associate enhancing patient care at Guardant Health through exceptional communication and problem resolution. Collaborating with cross-functional teams to achieve departmental objectives in a dynamic environment.

Posted 6/17/2026full-time🇺🇸 United StatesJuniorMid-Level💰 $23 - $31 per hourWebsite

Tech Stack

Tools & technologies

SFDC

About the role

Key responsibilities & impact

CSA is responsible for receiving and responding to all types of communication: phone, email and web inquiries from customers (physician offices, laboratories, and hospitals), sales representatives and patients.
Contribute to volume growth in the territory by resolving cases quickly with a sense of urgency.
Work in a team environment and contribute to the department and company goals.
Keep precise and clear documentation of all email, fax, phone communications and follow-up activities.
Adhere to Standard Operating Procedures (SOP’s) pertaining to data entry and data verification requirements.
Enter and qualify new customer information into Salesforce.com and LIMS.
Contact physicians and other medical personnel to obtain missing information required to complete the order entry process.
Partner with the Clinical lab to ensure client information is correctly entered.
Send/re-send patient reports as requested by the customers.
Communicate professionally and effectively with all individuals, including external customers and internal Guardant Health team members.
Assist with other administrative duties as assigned based on Company needs.
Assist with kit ordering, coordinating Offsite Phlebotomy Services as needed.
Communicate to clients, patients and sales team using Salesforce (CRM) and other integrated software platforms.
Achieve team and individual goals and monitor personal metrics.
Use problem solving skills to resolve customer complaints and escalated situations.
Demonstrate flexibility and adaptability in a fast-paced dynamic environment.

Requirements

What you’ll need

4 year college degree in Biological Sciences or similar discipline is preferred
2+ years of experience working with customers in pharma, diagnostic, medical device, biotech or healthcare setting is required
Solid experience using Microsoft Office is needed, Salesforce (CRM) experience is a plus
Quick learner who can work collaboratively in an operationally complex multi-product environment and can adapt to changing procedures and policies
Excellent written and verbal communication skills with a high level of computer proficiency, preferably in a Mac environment
Ability to multitask, work with self-discipline, good judgment, and independence is necessary
Demonstrated ability to be an organized, detailed oriented problem solver and manage client facing escalated situations in a professional manner
Flexibility with respect to working hours based on client and company needs
Bilingual English/Spanish is an asset.

Benefits

Comp & perks

Health insurance
Flexible working hours
Paid time off
Remote work options
Professional development opportunities

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

data entrydata verificationproblem solvingcustomer servicedocumentationmultitaskingorganizational skillsdetail orientationcommunication skillsbilingual

Soft Skills

collaborationflexibilityadaptabilityself-disciplinegood judgmentindependenceurgencyprofessionalismteamworkclient management