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Tissue Procurement Specialist
Guardant HealthTissue Procurement Specialist responsible for obtaining tissue samples for oncology testing and maintaining relationships with partner labs. Collaborating with teams and achieving department goals in a dynamic environment.
Tech Stack
Tools & technologiesSFDC
About the role
Key responsibilities & impact- Tissue Procurement Specialist is responsible for communicating via phone, email with various members of partner labs to manage sample and document requests, triage order issues, and coordinate shipping and receiving
- Contribute to Tissue Retrieval for accounts in the assigned territory by resolving cases quickly with a sense of urgency
- Build and maintain effective relationships which create a high level of trust with laboratory employees, sales representatives, and internal stakeholders
- Work in a team environment and contribute to the department and company goals
- Keep precise and clear documentation of all email, fax, phone communications and follow up activities
- Adhere to Standard Operating Procedures (SOP’s) related to Tissue Procurement
- Enter information and upload documentation into Salesforce.com and LIMS
- Communicate professionally and effectively with all individuals, including external customers and internal Guardant Health team members
- Assist with other administrative duties as assigned based on Company needs
- Communicate to clients, patients and sales team using Salesforce (CRM) and other integrated software platforms
- Achieve team and individual goals and monitor personal metrics related to case closure and turnaround times
- Use problem solving skills to resolve customer complaints and escalated situations
- Demonstrate flexibility and adaptability in a fast-paced dynamic environment
Requirements
What you’ll need- 4-year college degree in Biological Sciences or similar discipline is preferred
- 2+ years of experience working with customers in pharma, diagnostic, medical device, biotech or healthcare setting is required
- Previous tissue procurement experience required
- Solid experience using Microsoft Office is needed, Salesforce (CRM) experience is a plus
- Quick learner who can work collaboratively in an operationally complex multi-product environment and can adapt to changing procedures and policies
- Excellent written and verbal communication skills (phone, email) with a high level of computer proficiency, preferably in a Mac environment
- Ability to multitask, work with self-discipline, good judgment, and independence is necessary
- Demonstrated ability to be an organized, detailed oriented problem solver and manage client-facing escalated situations in a professional manner
- Flexibility with respect to working hours including working during company holidays based on client and company needs
- Bilingual English/Spanish is an asset.
Benefits
Comp & perks- Health insurance
- Flexible working hours
- Professional development opportunities
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
tissue procurementcustomer serviceproblem solvingdocumentationcase closureturnaround timesmultitaskingorganizational skillsdetail-orientedbilingual
Soft Skills
communicationcollaborationflexibilityadaptabilityself-disciplinegood judgmentindependencetrust-buildingprofessionalismurgency