Communicating via phone, email with various members of partner labs to manage sample and document requests, triage order issues, and coordinate shipping and receiving
Contributing to Tissue Retrieval for accounts in the assigned territory by resolving cases quickly with a sense of urgency
Building and maintaining effective relationships which create a high level of trust with laboratory employees, sales representatives, and internal stakeholders
Working in a team environment and contribute to the department and company goals
Keeping precise and clear documentation of all email, fax, phone communications and follow up activities
Adhering to Standard Operating Procedures (SOP’s) related to Tissue Procurement
Entering information and upload documentation into Salesforce.com and LIMS
Communicating professionally and effectively with all individuals, including external customers and internal Guardant Health team members
Assisting with other administrative duties as assigned based on Company needs
Achieving team and individual goals and monitor personal metrics related to case closure and turnaround times
Using problem solving skills to resolve customer complaints and escalated situations
Demonstrating flexibility and adaptability in a fast-paced dynamic environment

Requirements

4-year college degree in Biological Sciences or similar discipline is preferred
2+ years of experience working with customers in pharma, diagnostic, medical device, biotech or healthcare setting is required
Previous tissue procurement experience required
Solid experience using Microsoft Office is needed, Salesforce (CRM) experience is a plus
Quick learner who can work collaboratively in an operationally complex multi-product environment and can adapt to changing procedures and policies
Excellent written and verbal communication skills (phone, email) with a high level of computer proficiency, preferably in a Mac environment
Ability to multitask, work with self-discipline, good judgment, and independence is necessary
Demonstrated ability to be an organized, detailed oriented problem solver and manage client-facing escalated situations in a professional manner
Flexibility with respect to working hours including working during company holidays based on client and company needs
Bilingual English/Spanish is an asset

Benefits

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

tissue procurementcustomer serviceproblem solvingdocumentationmultitaskingorganizational skillsdetail orientationcomputer proficiency

Soft Skills

communicationteamworkflexibilityadaptabilityself-disciplinegood judgmentindependencerelationship buildingtrust building