Co-develop current- and future-state Shield workflows with customer stakeholders; translate needs into scalable solutions.
Lead implementation planning and execution: workflow documentation, SOPs, RACI, training approach, escalation paths, and go-live readiness.
Apply strong project management: workback plans, milestones, RAID logs, decision tracking, and structured customer/internal cadence.
Drive adoption and optimization post-launch by identifying friction, leading root-cause problem solving, and implementing improvements.
Build repeatable playbooks to expand Shield across clinics, service lines, and sites within the IDN.
Partner with the SAM (strategic insights) and AEs (clinic-level feedback loop) to ensure rapid resolution of workflow barriers.
Identify and help activate education opportunities and scalable enablement resources.
Surface marketing/branding and corporate communications opportunities (e.g., launch milestones, expansions, success stories, potential press releases).

Requirements

5+ years in health system implementations, customer success, clinical operations, healthcare consulting, diagnostics/lab operations, or similar.
Proven ability to build trusted customer relationships through active listening, needs discovery, and consultative problem solving.
Demonstrated workflow mapping/process design experience across clinical and operational stakeholders.
Strong project/program management capability leading cross-functional workstreams with multiple dependencies.
Excellent written/verbal communication; comfortable with clinical, operational, and executive audiences.
Preferred Experience with IDNs and multi-site enterprise rollouts.
Familiarity with specimen logistics and/or lab operations.
PMP/CAPM/ Prosci /Lean/Six Sigma (or equivalent) a plus.

Benefits

Guardant Health is committed to providing reasonable accommodations in our hiring processes for candidates with disabilities, long-term conditions, mental health conditions, or sincerely held religious beliefs.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

workflow mappingprocess designproject managementimplementation planningSOP documentationRACIRAID logsdecision trackingcustomer successclinical operations

Soft Skills

active listeningneeds discoveryconsultative problem solvingrelationship buildingcommunicationproblem solvingleadershipcollaborationadaptabilitytraining

Certifications

PMPCAPMProsciLeanSix Sigma