Service Delivery Manager
GTT
full-time
Posted on:
Location Type: Remote
Location: Colorado • Ohio • United States
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Tech Stack
About the role
- Accountable for leadership and growth of a Project Management team
- Deliver consistent quality of services
- Manage external and internal resources to meet milestones
- Ensure rapid and accurate installation of ethernet services
- Provide timely and accurate order/project delivery updates
- Foster positive relationships with clients
- Analyze customer feedback and provide solutions
Requirements
- 3-5 years telecom experience required
- 1 year management experience with direct reports
- Bachelor’s degree preferred
- Project Management experience, high school diploma or general education degree (GED) is required
- Strong background in provisioning and activation of transport/telecom services and data/cloud networking
- Excellent verbal and written communication skills
- Proficient in the use of MS Office software suite
Benefits
- Customer-first service experience
- Operational excellence
- Commitment to transforming culture
- Team sport innovation
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
project managementprovisioningactivationtelecom servicesdata networkingcloud networking
Soft Skills
leadershipcommunicationrelationship buildingproblem solving
Certifications
Bachelor's degreeGED