Service Delivery Manager

GTT

Manager of Project Management team leading delivery of Managed Services and Ethernet-based solutions for GTT. Ensuring consistent service quality and performance metrics.

Posted 4/18/2026full-timeRemote • Colorado, Ohio, Oklahoma, Texas • 🇺🇸 United StatesMid-LevelSeniorWebsite

Tech Stack

Tools & technologies

Cloud

About the role

Key responsibilities & impact

Accountable for leadership and growth of a Project Management team
Deliver consistent quality of services
Manage external and internal resources to meet milestones
Ensure rapid and accurate installation of ethernet services
Provide timely and accurate order/project delivery updates
Foster positive relationships with clients
Analyze customer feedback and provide solutions

Requirements

What you’ll need

3-5 years telecom experience required
1 year management experience with direct reports
Bachelor’s degree preferred
Project Management experience, high school diploma or general education degree (GED) is required
Strong background in provisioning and activation of transport/telecom services and data/cloud networking
Excellent verbal and written communication skills
Proficient in the use of MS Office software suite

Benefits

Comp & perks

Customer-first service experience
Operational excellence
Commitment to transforming culture
Team sport innovation

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

project managementprovisioningactivationtelecom servicesdata networkingcloud networking

Soft Skills

leadershipcommunicationrelationship buildingproblem solving

Certifications

Bachelor's degreeGED