GTE Financial

Call Center Representative

• Manages inbound calls and/or virtual teller sessions
• Resolves fundamental member inquiries about checking and savings accounts, transaction research, and balance inquiries
• Ability to refer quality loan referrals based on member needs
• Gather information, analyze facts, and educate members on appropriate products/services
• Ready to support members and team by being timely, prepared, and positive
• Ability to effectively present information to members and employees
• Communicate with the leadership team on a consistent basis
• Engages in the team, organizational, and community initiatives
• Responsible for completing all required training in a timely manner
• Maintains current knowledge of all applicable compliance rules and regulations

Member Experience Advocate – Call Center