Operations Training Specialist

GT Independence

Training Specialist responsible for delivering training programs and enhancing payroll systems at GT Independence. Collaborating with IT to improve customer service functions and policies.

Posted 4/24/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSenior💰 $65,000 - $70,000 per yearWebsite

About the role

Key responsibilities & impact

Design and develop training curriculum tailored to the needs of the Customer Services and Payroll department.
Conduct training sessions for new hires and ongoing training for existing staff.
Develop and maintain market Policies and Procedures related to customer service and payroll.
Serve as the subject matter expert for customer service and payroll functions.
Collaborate with IT teams to develop and enhance systems and tools used in the customer service and payroll functions.
Monitor and assess the effectiveness of training programs and policies, making adjustments as needed.

Requirements

What you’ll need

Associate/Bachelor's degree in Business, Human Resources, Education, or a related field.
Minimum of 3-5 years of experience in customer service and payroll functions.
Proven experience in developing and delivering training programs.
Strong knowledge of customer service and payroll systems and related IT solutions.
Excellent written and verbal communication skills.
Strong organizational and project management skills.
Proficiency in MS Office Suite and experience with e-learning platforms.

Benefits

Comp & perks

Flexible time off
Competitive wages and benefits
Professional development opportunities

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

training curriculum designtraining program developmentcustomer service systemspayroll systemsproject management

Soft Skills

communication skillsorganizational skills

Certifications

Associate degreeBachelor's degree