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Senior Director of Operations
GT IndependenceSenior Director of Operations overseeing multi-state excellence and compliance for self-directed care services. Leading teams and driving strategic initiatives at GT Independence.
About the role
Key responsibilities & impact- Provide senior-level oversight of multi-state operations, ensuring high-quality, consistent service delivery.
- Develop, standardize, and implement scalable operational frameworks, workflows, and best practices.
- Monitor regional performance and lead corrective actions and continuous improvement initiatives.
- Serve as a senior escalation point for complex or high-risk operational issues.
- Execute enterprise-level strategic initiatives aligned with organizational objectives.
- Partner with executive leadership on national growth strategies, new market expansion, and program launches.
- Establish, monitor, and analyze KPIs and performance dashboards to drive results.
- Lead, coach, and develop regional Directors of Operations and senior operational leaders.
- Ensure compliance with federal, state, and program-specific regulations.
- Represent GT Independence with state agencies, partners, and key stakeholders.
Requirements
What you’ll need- Bachelor’s degree in Business Administration, Healthcare Management, Human Services, or a related field (required)
- Master’s degree preferred or equivalent senior-level operational leadership experience
- 8+ years of progressive operations leadership experience, including senior or executive roles
- Proven success leading multi-state or national operations in regulated environments
- Strong background in home care, home health, personal care, fiscal intermediary services, or similar industries
- Excellent analytical, communication, and leadership skills.
Benefits
Comp & perks- Competitive compensation
- Comprehensive benefits
- Flexible time off
- Opportunities for growth
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
operational frameworksworkflowsKPI analysisperformance dashboardsstrategic initiativescompliancecontinuous improvementcorrective actionsservice delivery
Soft Skills
leadershipcommunicationanalytical skillscoachingcollaboration
Certifications
Bachelor’s degreeMaster’s degree