GT Independence

Operations Training Specialist

GT Independence

full-time

Posted on:

Location Type: Hybrid

Location: United States

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Salary

💰 $60,000 - $70,000 per year

About the role

  • Design and develop training curriculum tailored to the needs of the Customer Services and Payroll department.
  • Conduct training sessions for new hires and ongoing training for existing staff.
  • Develop and maintain market Policies and Procedures related to customer service and payroll.
  • Serve as the subject matter expert for customer service and payroll functions.
  • Collaborate with IT teams to develop and enhance systems and tools used in customer service and payroll functions.
  • Monitor and assess the effectiveness of training programs and policies.
  • Work closely with other departments to ensure cohesive and streamlined customer service and payroll operations.

Requirements

  • Associate/Bachelor's degree in Business, Human Resources, Education, or a related field.
  • Minimum of 3-5 years of experience in customer service and payroll functions.
  • Proven experience in developing and delivering training programs.
  • Strong knowledge of customer service and payroll systems and related IT solutions.
  • Excellent written and verbal communication skills.
  • Ability to present complex information in an understandable manner.
  • Strong organizational and project management skills.
  • Proficiency in MS Office Suite and experience with e-learning platforms.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
training curriculum designtraining program developmentcustomer service systemspayroll systemsproject management
Soft Skills
communication skillsorganizational skillspresentation skills
Certifications
Associate degreeBachelor's degree