Associate Director, Operations Excellence, Supported Studies

GSK

Associate Director for Operations Excellence at GSK responsible for enhancing clinical systems and data integrity across Supported Studies. Leading digital integration efforts and vendor management for operational efficiency.

Posted 6/17/2026full-timeWaltham • Massachusetts, North Carolina • 🇺🇸 United StatesSenior💰 $154,275 - $257,125 per yearWebsite

About the role

Key responsibilities & impact

Own the Supported Studies data and dashboard ecosystem, ensuring data quality, integrity, and reliability.
Identify and work with respective teams to resolve data inconsistencies, system issues, and reporting gaps.
Act as Business System Owner for the Supported Studies management platform, ensuring optimal performance, reporting capability, and continuous enhancement.
Lead vendor management and oversee system evolution in line with business needs.
Serve as the business-facing lead for digital initiatives, translating operational requirements into technical solutions.
Promote adoption and effective use of systems, dashboards, and digital tools.

Requirements

What you’ll need

Bachelor’s degree in life sciences, clinical research, or a related field (or equivalent experience).
5+ years of experience working with clinical systems and platforms (e.g., Veeva, CTMS, TMF, or equivalent).
Experience in data governance, data quality management, or dashboard ecosystem ownership.
Experience supporting compliance-controlled processes (e.g., Transfer of Value, audit/inspection readiness, or regulated reporting).
Experience acting as a Business System Owner or leading system implementation/enhancement initiatives.

Benefits

Comp & perks

health care and other insurance benefits (for employee and family)
retirement benefits
paid holidays
vacation
paid caregiver/parental and medical leave

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

data governancedata quality managementdashboard ecosystem ownershipsystem implementationsystem enhancement

Soft Skills

leadershipcommunicationproblem-solving