GSK

Director, Product Management – Field Technology

GSK

full-time

Posted on:

Location Type: Office

Location: Philadelphia • Pennsylvania • United States

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Job Level

Lead

About the role

  • Act as the business lead for sales systems supporting field teams across multiple therapeutic areas.
  • Develop and implement a roadmap for field technology improvements, ensuring alignment with business needs and strategic objectives.
  • Drive system enhancements, configurations, and integration efforts with IT and external vendors, including Veeva CRM, and other sales enablement platforms.
  • Lead cross-functional initiatives to enhance sales force productivity through system automation and process efficiencies.
  • Oversee the configuration, integration, and optimization of field tools, including Veeva CRM, DAM, Brand Portal, Claims Library, and MDM.
  • Conduct user acceptance testing (UAT), training coordination, deployment planning, and user onboarding.
  • Maintain proper documentation, including user guides, SOPs, and validation protocols where required.

Requirements

  • Bachelor’s degree in computer science, Information Technology, or a related field.
  • 10+ years of experience in CRM management, or field technology, or sales operations with clear ownership of field technology applications.
  • Expertise in Veeva CRM, and other sales enablement platforms.
  • Experience in leading system implementation, enhancements, and field adoption initiatives.
  • Experience working cross-functionally with Sales, IT, Commercial Operations, and Analytics.
  • Experience in the pharmaceutical sales, biotech, or healthcare industry.
Benefits
  • Health insurance
  • 401(k) matching
  • Flexible work hours
  • Paid time off
  • Professional development opportunities
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
CRM managementsystem implementationsystem enhancementsprocess efficienciesuser acceptance testingtraining coordinationdeployment planninguser onboardingconfigurationintegration
Soft Skills
leadershipcross-functional collaborationcommunicationorganizational skills