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Technical Support Engineer – L1
GSB SolutionsTechnical support Engineer at IT company managing WAN/LAN infrastructures and providing technical troubleshooting support. Requires basic Telecom knowledge and intermediate English skills.
About the role
Key responsibilities & impact- Support WAN/LAN infrastructures for several accounts.
- Provide life-cycle management, quality assurance, and customer communications.
- Perform technical troubleshooting support and coordinate with field support organizations.
Requirements
What you’ll need- Basic Telecom knowledge
- Proficiency in MS-Office
- Knowledge of ATT Products
- Understanding of Networks Fundamentals
- Familiarity with Network Design Level 1
- Excellent written and verbal skills in English (CEFR B2 and above).
- Responsible for supporting WAN/LAN infrastructures for several accounts.
- Should have knowledge of LAN protocols like STP, RSTP, DTP, VTP, HSRP, VRRP etc.
- Should have knowledge of WAN protocols like EIGRP, OSPF and BGP.
- Intermediate English essential (will be evaluated).
Benefits
Comp & perks- Excellent superior benefits.
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Telecom knowledgeMS-OfficeLAN protocolsSTPRSTPDTPVTPHSRPVRRPWAN protocols
Soft Skills
written communicationverbal communicationcustomer communications