GSB Solutions

SAP BASIS Digital Customer Engagement Manager

GSB Solutions

full-time

Posted on:

Location Type: Remote

Location: Mexico

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Salary

💰 MX$115,000 per year

About the role

  • Advise customers on technical architecture and landscape issues
  • Support de-escalation of critical customer situations, working with relevant SAP teams
  • Participate in customer release and maintenance activities
  • Provide ongoing technical support and continuous knowledge transfer
  • Review account status and transition accounts as volume or complexity increases

Requirements

  • Proven hands-on technical experience -Basis skillset with migration experiences from on-Prem to the cloud environment -Hyperscaler understanding and experience
  • Understanding of Technical Managed Services and related ITSM processes
  • Excellent internal and external stakeholder management, presentation and communication skills
  • Customer focus / Networking / Relationship Building / Results-driven / Self-organized
  • Minimum 5 years of SAP Basis experience
  • 2+ years of cloud knowledge (e.g. solution management, consulting, or delivery program management)
  • Hands-on experience with S/4 HANA Application and HANA database
  • Mandatory SAP Upgrade & Migration (OS/DB) experience
  • Experience integrating SaaS products (e.g. Ariba, Salesforce, C4S) with SAP landscape is a plus
  • Experience with any hyperscaler (AWS, Azure, or GCP)
  • ADVANCED CONVERSATIONAL ENGLISH AND SPANISH ESSENTIAL (Will be evaluated)
  • If you are a foreigner residing in Mexico, you must have a valid INE, CURP, NSS and RFC.
Benefits
  • Excellent superior benefits
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
SAP Basiscloud migrationS/4 HANAHANA databaseSAP UpgradeOS/DB migrationSaaS integrationsolution managementconsultingdelivery program management
Soft Skills
stakeholder managementpresentation skillscommunication skillscustomer focusnetworkingrelationship buildingresults-drivenself-organized