Product Manager

• Accountable for the team’s overall performance, providing strategic direction and overseeing all production activities from intake through to final asset delivery.
• Manage day-to-day operation, leading a team of cross functional managers and team members responsible for carrying out GS1 Canada’s Imaging and Validation activities.
• Work closely with the VP, Operations Transformation in developing, communicating, and implementing strategic and operational direction.
• Establish the KPI framework to measure progress against strategic goals and provide timely, accurate reporting to drive decision making and performance improvements.
• Design, develop and implement operational tools including capacity and production plans, forecasts, productivity reporting and budgets.
• Lead a formal S&OP process with GS1 Business Leaders to ensure business needs are planned for and accounted for.
• Develop and maintain effective relationships with key 3rd Party service providers, contractors and external parties; provide oversight for contractual obligations and SLAs.
• Promote cross functional learning and training to ensure workforce can scale and flex according to fluctuating volumes.
• Champion continuous improvement and automation initiatives to scale the operation while reducing costs and improving SLAs.
• Provide hands on coaching and mentoring to the I&V Management Team and develop a culture where team members thrive.
• Handle subscriber escalations and serve as a subject matter expert on escalated issues.
• Collaborate with technology, solutions, and services to build a development and process improvement backlog aligned to the enterprise technology and solution ecosystem.
• Develop a deep understanding of GS1 standards, particularly around measurement and imaging.
• Promote and maintain a safe work environment for all employees.

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