Gryphon Place

Customer Support

• Provides intake and assessment by phone and electronically to individuals and families experiencing homelessness.
• Interviews clients, conducts a thorough assessment of their situation, and assists in prioritizing the needs based on the resources available.
• Supports the client in implementing the referral, and when appropriate, makes the linkage with other agencies for the client.
• Advocates on behalf of the inquirer experiencing barriers to accessing services.
• Offers immediate and appropriate responses when the inquirer is experiencing a crisis or other emergency situations.
• Conducts follow-up to ensure that the inquirer’s needs have been met or in cases involving endangerment and in situations where the inquirer might need additional assistance in addressing their needs.
• Uses crisis management techniques in accordance with agency procedures.
• Maintains complete and accurate documentation in HMIS (Housing Management Information System) and other software platforms as needed and adheres to all legal requirements for confidentiality of client records.
• Responds in a professional, nonjudgmental manner when interacting with all populations.
• Responsible for staying current with all ongoing training requirements for both services.
• Actively involved with agency programs and events.
• Supports operations during times of disaster as defined by agency policy.
• Maintains up-to-date knowledge of agency processes and policies & procedures.
• Performs all other duties as assigned.

Housing Support Specialist

Advisor

• Interviews clients and conducts a thorough assessment of their needs.
• Identifies appropriate resources.
• Supports the client in implementing the referral, and when appropriate, makes the linkage with other agencies for the client.
• Advocates for the inquirer, when necessary, to assist in contacting and utilizing resources.
• Conducts follow-up to ensure that the inquirer’s needs have been met.
• Uses crisis management techniques in accordance with agency procedures.
• Maintains complete and accurate documentation.
• Responsible for staying current with all ongoing training requirements for both services.
• Assists with community outreach activities as assigned by the management team.
• Actively involved with agency programs and events.
• Supports operations during times of disaster as defined by agency policy.
• Maintains up-to-date knowledge of agency processes and policies & procedures.
• Performs all other duties as assigned.

Community Resource Advisor – Part-Time

General

• Ensures the accuracy and completeness of the 2-1-1 database and assists employees and the public in accessing the information contained in the database effectively
• Responsible for direct and supportive service delivery, quality assurance, development, and training
• Manages, updates, and maintains the 2-1-1 database, adhering to the database style guide and taxonomy standards set by 2-1-1
• Serves as a community liaison for 2-1-1 by representing the organization professionally at community meetings
• Assists agencies that want to be included in the 2-1-1 database
• Develops and updates all procedures related to resource data
• Monitors community media for new services, programs, and agencies
• Assists with 2-1-1 reports, follow-up lists, and follow-up reports as needed
• Assists in database training for all contact center staff
• Assists in the coordination, monitoring, and implementation of referral processes
• Establishes priorities systematically, differentiating between urgent, important, and unimportant tasks
• Completes all other duties as assigned.

Housing Support Specialist

Community Resource Advisor – Part-Time

Part-Time Resource Specialist