Gryphon Place

General

• Ensures the accuracy and completeness of the 2-1-1 database and assists employees and the public in accessing the information contained in the database effectively
• Responsible for direct and supportive service delivery, quality assurance, development, and training
• Manages, updates, and maintains the 2-1-1 database, adhering to the database style guide and taxonomy standards set by 2-1-1
• Serves as a community liaison for 2-1-1 by representing the organization professionally at community meetings
• Assists agencies that want to be included in the 2-1-1 database
• Develops and updates all procedures related to resource data
• Monitors community media for new services, programs, and agencies
• Assists with 2-1-1 reports, follow-up lists, and follow-up reports as needed
• Assists in database training for all contact center staff
• Assists in the coordination, monitoring, and implementation of referral processes
• Establishes priorities systematically, differentiating between urgent, important, and unimportant tasks
• Completes all other duties as assigned.

Part-Time Resource Specialist