Mid-level Systems Quality Analyst – Governance
GrupoSC Distribuidora de Medicamentos
full-time
Posted on:
Location Type: Hybrid
Location: São Paulo • Brazil
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About the role
- Incident Committee Management:
- Coordinate and lead incident committee meetings;
- Review and analyze reported incidents, ensuring effective resolution with the responsible team;
- Develop and implement action plans with stakeholders to prevent future incidents;
- Monitor and evaluate the performance of incident management processes, proposing continuous improvements;
- Change Committee Management:
- Manage the full lifecycle of changes, from request through implementation and closure;
- Conduct change committee meetings, ensuring risk and impact assessments are performed;
- Ensure all changes are documented in accordance with company policies;
- Produce reports and presentations on process performance;
- Documentation and Policy Standardization Committee Management:
- Establish and maintain standards for IT documentation and policies;
- Lead initiatives to review and update policies and procedures;
- Ensure compliance with applicable laws, regulations and internal standards;
- IT Service Quality Management through Satisfaction Surveys:
- Develop and implement IT service satisfaction surveys;
- Analyze survey results to identify areas for improvement;
- Prepare reports and present findings to senior management;
- Implement corrective and preventive actions based on user feedback;
- Action Plan Management:
- Develop, implement and monitor action plans derived from committee meetings;
- Ensure action plans are executed within established deadlines;
- Perform continuous follow-up on action plans, ensuring effectiveness and alignment with organizational objectives;
- Report progress of action plans to senior management and stakeholders.
Requirements
- Bachelor's degree in Information Technology, Business Administration, or related fields;
- Experience managing committees and IT governance processes;
- Analytical and problem-solving skills;
- Excellent communication and interpersonal skills;
- Ability to work collaboratively and lead multidisciplinary teams;
- Proficiency in IT governance frameworks such as ITIL and COBIT to structure and maintain IT processes in accordance with corporate standards;
- Ability to apply continuous improvement methodologies (PDCA, Lean, Six Sigma) to IT processes, ensuring efficiency and compliance with governance policies;
- Ability to identify, manage and mitigate operational and security risks in IT environments; experience implementing internal controls and conducting risk assessments to ensure compliance with internal and industry regulations and standards;
- Familiarity with governance and compliance tools such as risk and audit management platforms, and knowledge of quality control and monitoring tools, continuous improvement frameworks, international standards and best practices.
- Differential:
- Certifications in IT governance or quality management (e.g., ITIL, COBIT, ISO 27001, CTFL);
- Experience in projects implementing and managing the Jira tool.
Benefits
- PDS (Performance Award)
- Partnerships and agreements (SESC, universities, restaurants, leisure, culture, etc.)
- Development/Educational platform and development programs
- Pregnancy support program
- Medical assistance (health insurance)
- Dental assistance
- Transportation voucher
- Meal or food allowance
- TotalPass
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
IT governance frameworksITILCOBITPDCALeanSix Sigmarisk assessmentsinternal controlsquality controlmonitoring tools
Soft Skills
analytical skillsproblem-solving skillscommunication skillsinterpersonal skillscollaborative skillsleadership skills
Certifications
ITILCOBITISO 27001CTFL