Customer Service Analyst, Mid-level

Grupo Tigre

Analista de Serviços ao Cliente atuando em uma empresa líder no setor de construção civil. Responsável pela gestão de carteira e apoio à operação comercial em Joinville.

Posted 7/3/2026full-timeJoinville • 🇧🇷 BrazilMid-LevelSeniorWebsite

Tech Stack

Tools & technologies

ERP

About the role

Key responsibilities & impact

Manage the order portfolio, ensuring organization, prioritization and meeting deadlines;
Serve as the interface with internal departments, ensuring alignment and smooth flow of requests;
Monitor operational KPIs and perform analyses to identify deviations and opportunities;
Handle requests independently, ensuring progress, alignment and delivery;
Propose and implement improvements to the area's processes;
Develop analyses and materials using Excel and Power BI to support decision-making;
Act as a technical reference and provide support to the team on operational matters;
Represent leadership in meetings, forums and alignments when necessary;

Requirements

What you’ll need

Bachelor's degree (Business Administration, Engineering, Logistics or related fields);
Strong experience in portfolio management, order management or commercial operations;
Advanced Excel (data handling, formulas, analysis);
Power BI (building and interpreting dashboards);
Experience in KPI analysis and supporting decision-making;
Good communication skills and ability to interact with different levels and departments;
Self-driven profile with ability to manage tasks independently.
Experience with demand planning, forecasting or S&OP processes (desired);
Experience with ERP systems (SAP or similar) (desired);
Experience working in high-volume environments with prioritization needs (desired);
Ability to organize and structure processes (desired);
Previous experience supporting leadership or leading projects (desired).

Benefits

Comp & perks

Work schedule: Hybrid (3 days per week on-site).
Meal allowance;
Year-end gift;
Health insurance;
Dental plan;
Life insurance;
Private pension plan;
Wellhub;
Birthday day off;
Family-friendly company: extended maternity and paternity leave.
Employee discount on our products;
Annual bonus (profit-sharing);
Discounts of up to 50% on medications;
Health programs.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Order ManagementData HandlingFormulasAnalysisDashboard BuildingDecision-Making SupportDemand PlanningForecastingS&OP ProcessesERP Systems

Soft Skills

Good CommunicationSelf-DrivenTask Management