Customer Service Analyst, Mid-level

Grupo Tigre

Analista de Serviços ao Cliente atuando em uma empresa líder no setor de construção civil. Responsável pela gestão de carteira e apoio à operação comercial em Joinville.

Posted 7/3/2026full-timeJoinville • 🇧🇷 BrazilMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong capabilities in portfolio management and order management, utilizing advanced Excel and Power BI for data analysis and decision support. Proven ability to monitor KPIs, propose process improvements, and effectively communicate across various departments.

Highest-signal resume keywords

Portfolio ManagementAdvanced ExcelPower BIKPI AnalysisCommunication Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Order ManagementData HandlingFormulasAnalysisDashboard BuildingDecision-Making SupportDemand PlanningForecastingS&OP ProcessesERP Systems

Soft Skills

Good CommunicationSelf-DrivenTask Management

Tools & Technologies

Power BIExcelERP SystemsSAP

Industry Keywords

Operational KPIsProcess ImprovementHigh-Volume EnvironmentsLeadership SupportCross-Departmental Alignment

Tech Stack

Tools & technologies

ERP

About the role

Key responsibilities & impact

Manage the order portfolio, ensuring organization, prioritization and meeting deadlines;
Serve as the interface with internal departments, ensuring alignment and smooth flow of requests;
Monitor operational KPIs and perform analyses to identify deviations and opportunities;
Handle requests independently, ensuring progress, alignment and delivery;
Propose and implement improvements to the area's processes;
Develop analyses and materials using Excel and Power BI to support decision-making;
Act as a technical reference and provide support to the team on operational matters;
Represent leadership in meetings, forums and alignments when necessary;

Requirements

What you’ll need

Bachelor's degree (Business Administration, Engineering, Logistics or related fields);
Strong experience in portfolio management, order management or commercial operations;
Advanced Excel (data handling, formulas, analysis);
Power BI (building and interpreting dashboards);
Experience in KPI analysis and supporting decision-making;
Good communication skills and ability to interact with different levels and departments;
Self-driven profile with ability to manage tasks independently.
Experience with demand planning, forecasting or S&OP processes (desired);
Experience with ERP systems (SAP or similar) (desired);
Experience working in high-volume environments with prioritization needs (desired);
Ability to organize and structure processes (desired);
Previous experience supporting leadership or leading projects (desired).

Benefits

Comp & perks

Work schedule: Hybrid (3 days per week on-site).
Meal allowance;
Year-end gift;
Health insurance;
Dental plan;
Life insurance;
Private pension plan;
Wellhub;
Birthday day off;
Family-friendly company: extended maternity and paternity leave.
Employee discount on our products;
Annual bonus (profit-sharing);
Discounts of up to 50% on medications;
Health programs.