Customer Success Manager

• Assist in creating customer relationship initiatives aimed at retaining the active customer base.
• Support the creation and execution of action plans for CRM performance channels: app push notifications, email marketing, SMS, and sales representative schedules.
• Support customer segmentation and the development of personalized customer journeys.
• Analyze channel performance indicators by monitoring campaign metrics and performance, proposing actions for identified opportunities.
• Act as a liaison between the CRM team and the retail and digital commercial teams.

Junior CRM Analyst

Mid-level CRM Analyst

Senior CRM Analyst

BI Analyst, CRM

Analista de Customer Success – Sênior