Collections Agent – TEMPORARY

Grupo Salta Educação

Operação de Cobrança no Grupo Salta Educação, realizando contato financeiro e negociação de pendências. Suporte e validação de dados para uma atuação eficiente na recuperação de crédito.

Posted 7/25/2026full-timeRio de Janeiro • 🇧🇷 BrazilMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in customer collections, negotiation, and effective communication with financial contacts. Proficient in data validation and real-time systems management to support debt recovery efforts.

Highest-signal resume keywords

Customer Collections ExperienceNegotiation SkillsVerbal Communication SkillsWritten Communication SkillsNumerical Aptitude

ATS Keywords

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Applicant Tracking System Keywords

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Tools & Technologies

Automatic DialerNegotiation SystemsWhatsAppChatEmail

Industry Keywords

Debt RecoveryFinancial RecordsContracts ReviewArrears ResolutionMultichannel Support

About the role

Key responsibilities & impact

Direct involvement in the Collections operation: Perform outbound phone contacts (using an automatic dialer) and handle inbound calls with the schools' financial contacts;
Data validation: Review contracts, financial records and the financial contact's history to support negotiations;
Negotiation of outstanding amounts: Negotiate open balances with a focus on debt recovery and resolving arrears;
Multichannel support as needed: While the primary focus is 100% phone-based, you may also provide support via WhatsApp, chat and/or email at specific moments of the operation;
Systems management: Enter, extract and update information in negotiation systems in real time during interactions;
Support and clarifications: Address questions from financial contacts and/or school units clearly and empathetically.

Requirements

What you’ll need

High school diploma or equivalent;
Numerical aptitude and negotiation skills;
Strong verbal and written communication skills;
Experience in customer collections.

Benefits

Comp & perks

Meal allowance or food voucher (you choose how to allocate)
Transportation allowance
Home office allowance
Profit Sharing (PLR)
Casual dress code
Birthday day off (one paid day off during your birthday month)
Learning environment: Free courses on leadership and communication to help advance your career
Partner discounts through Salta +Benefits: T.T Burguer, Chefs Club, PrimePass, Magalu, NetShoes, Ponto Frio, Casas Bahia, Cultura Inglesa, CNA, Ibmec, Le Canton, BodyTech, Budda Spa, and many others!