Customer Service and Retention Specialist – Call Center

Grupo RBS

Atendimento ao cliente focado na retenção de assinantes para o Grupo RBS. Resolvendo intenções de cancelamento e prestando suporte em múltiplos canais de comunicação.

Posted 5/26/2026full-timeRemote • 🇧🇷 BrazilMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Handle customer interactions focused on retaining subscribers who intend to cancel;
Provide customer support across multiple channels such as phone, WhatsApp, email, and chat.

Requirements

What you’ll need

Completed high school; university studies in progress are considered a plus;
Excellent verbal and written communication skills;
Experience in customer service, sales, and/or customer retention is desirable;
Proficient with digital tools and channels;
Ability to work with various customer service systems;
Demonstrate agility and commitment to delivering results;
Problem-solving focus, strong negotiation skills, and commitment to excellent customer service;
Must reside in Porto Alegre and/or the surrounding Metropolitan Region.

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account Grupo RBS Website LinkedIn All Job Openings 1001 - 5000 employees Founded 1957 📱 Media 👥 B2C 📡 Telecommunications Media
B2C
Telecommunications Grupo RBS is a leading media company based in Rio Grande do Sul, Brazil. It specializes in journalism and entertainment, utilizing various platforms including radio, television, newspapers, and digital media to connect with the local audience. Grupo RBS aims to provide information, companionship, entertainment, and emotional engagement to its listeners and viewers, reinforcing a historical relationship of trust and proximity with the community. Customer Service and Retention Specialist – Call Center 🔥 10 minutes ago 🇧🇷 Brazil – Remote ⏰ Full Time 🟡 Mid-level 🟠 Senior 📞 Call Center Representative 🗣️🇧🇷🇵🇹 Portuguese Required Apply Now Find Hiring Managers Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
Handle customer interactions focused on retaining subscribers who intend to cancel;
Provide customer support across multiple channels such as phone, WhatsApp, email, and chat. 🎯 Requirements
Completed high school; university studies in progress are considered a plus;
Excellent verbal and written communication skills;
Experience in customer service, sales, and/or customer retention is desirable;
Proficient with digital tools and channels;
Ability to work with various customer service systems;
Demonstrate agility and commitment to delivering results;
Problem-solving focus, strong negotiation skills, and commitment to excellent customer service;
Must reside in Porto Alegre and/or the surrounding Metropolitan Region. Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score Similar Jobs Call Center Agent Inbound Sales – Deutsch, Travel 🕒 5 days ago Avedo GmbH 1001 - 5000 🤝 B2B 📡 Telecommunications Website LinkedIn All Job Openings Call Center Agent focused on Inbound Sales in the Travel sector, providing customer support and sales from home. Ideal for individuals passionate about travel with strong German skills. 🇧🇷 Brazil – Remote ⏰ Full Time 🟡 Mid-level 🟠 Senior 📞 Call Center Representative 🗣️🇩🇪 German Required Operador de Atendimento Voz – Call Center Comercial 🕒 May 16 Carrefour Marketplace 10,000+ employees 🛍️ eCommerce 🏪 Marketplace 🛒 Retail Website LinkedIn All Job Openings Operador de Atendimento Voz no maior varejista do Brasil. Atendimento humanizado e empático, focado em resolver as necessidades dos clientes. 🇧🇷 Brazil – Remote ⏰ Full Time 🟡 Mid-level 🟠 Senior 📞 Call Center Representative 🗣️🇧🇷🇵🇹 Portuguese Required Voice Customer Service Representative – Commercial Call Center 🕒 May 16 Grupo Carrefour Brasil 10,000+ employees 🛒 Retail 🏦 Banking 🛍️ eCommerce Website LinkedIn All Job Openings Operador de Atendimento Voz no maior varejista do Brasil. Atendimento humanizado e empático a clientes, superando objetivos de vendas com produtos financeiros. 🇧🇷 Brazil – Remote ⏰ Full Time 🟡 Mid-level 🟠 Senior 📞 Call Center Representative 🗣️🇧🇷🇵🇹 Portuguese Required Customer Service Agent – Commercial Call Center 🕒 May 15 Grupo Carrefour Brasil 10,000+ employees 🛒 Retail 🏦 Banking 🛍️ eCommerce Website LinkedIn All Job Openings Customer service role at Carrefour Brasil focusing on voice assistance to clients. Responsibilities include resolving inquiries and achieving sales targets. 🇧🇷 Brazil – Remote ⏰ Full Time 🟡 Mid-level 🟠 Senior 📞 Call Center Representative 🗣️🇧🇷🇵🇹 Portuguese Required Customer Service Representative - Commercial Call Center 🕒 May 15 Grupo Carrefour Brasil 10,000+ employees 🛒 Retail 🏦 Banking 🛍️ eCommerce Website LinkedIn All Job Openings Operador de Atendimento at Grupo Carrefour Brasil providing customer support via voice. Focused on personalized customer needs and achieving sales objectives in Brazil. 🇧🇷 Brazil – Remote ⏰ Full Time 🟡 Mid-level 🟠 Senior 📞 Call Center Representative 🗣️🇧🇷🇵🇹 Portuguese Required View More Call Center Jobs 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates Privacy policy Terms of service Job board SEO course AI Apply Copilot OpenClaw job finder Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs

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Soft Skills

verbal communicationwritten communicationcustomer servicesalescustomer retentionproblem-solvingnegotiationagilitycommitment to resultscommitment to customer service