Junior Customer Service Analyst – PWD
Grupo Nós
full-time
Posted on:
Location Type: Hybrid
Location: São Paulo • 🇧🇷 Brazil
Visit company websiteJob Level
Junior
About the role
- Monitor internal client interactions, analyzing cases and proposing solutions.
- Focus on analyzing open support tickets to ensure correct execution of processes.
- Ensure continuous improvement of the internal customer experience.
Requirements
- Experience in customer service and troubleshooting via support tickets.
- Completed degree.
- Intermediate knowledge of Microsoft Office.
Benefits
- MultiFlex work system – you can work from home or anywhere you choose two days a week.
- Flexible hours – flexible start and end times so you can better organize your daily routine.
- No dress code – you are free to work in whatever makes you comfortable day-to-day, while respecting colleagues.
- Transportation allowance or on-site parking – you can commute by public transport or by private vehicle with 50% coverage of parking costs.
- Meal allowance – provided via Ticket card.
- Food allowance – provided via Ticket card.
- Medical and dental insurance – partnership with SulAmérica, nationwide coverage; no monthly premium deduction for you and your dependents, only co-payments apply.
- Life insurance – for you and your family, with full assistance in case of accident or death.
- Gym membership partnership – we prioritize health and partner with Gympass, offering a variety of wellness solutions to our team.
- Childcare allowance or caregiver support – working mothers are eligible for childcare assistance or babysitter reimbursement for their children.
- Credit cooperative – partnership with Barracred to offer payroll loans with interest rates below market levels.
- Discount club – access to Allya, connecting over 30,000 merchants and offering benefits and financial discounts through a single personalized platform.
- Private pension plan – invest in your future with Raizprev.
- Annual bonus – we recognize and reward annual achievement of targets.
- Partnership with SESC – for the well-being of you and your family, with coverage throughout Brazil.
- Maternity and paternity leave – maternity leave extended to 6 months and paternity leave to 20 days.
- Educa – our corporate university platform focused on development and training for our people and clients.
- Career beyond hierarchy – our career development plan is clear; we foster a culture of feedback and frequent 1:1 meetings.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft skills
customer servicetroubleshootinganalytical skillsproblem-solvingcontinuous improvement
Certifications
completed degree