Grupo JCA

IT Infrastructure Analyst, Mid-level

Grupo JCA

full-time

Posted on:

Location Type: Hybrid

Location: São Paulo • Brazil

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Tech Stack

AzureCloudFirewallsGoogle Cloud PlatformLinux

About the role

  • Hybrid and Multicloud Infrastructure Management: Administer and maintain Windows and Linux servers on GCP and Azure, ensuring integration with on‑premises environments and resource virtualization;
  • Network Administration and Security: Manage Fortinet firewalls and SD‑WAN technology in a heterogeneous network to ensure stable, secure connectivity for transport applications;
  • Observability and Satellite Operations Support: Operate monitoring tools to ensure availability of satellite systems, handling problem management and high‑complexity incidents;
  • Backup Governance and Data Security: Administer backup routines, antivirus policies, and security patching, ensuring business continuity and data integrity;
  • Level 1 Support Assistance and Process Improvement: Act as technical escalation for the N1 support team and document procedures to optimize ticket resolution and SLAs.

Requirements

  • Bachelor's degree in Information Technology, Computer Science, Telecommunications, or related fields.
  • Cloud Computing: Microsoft Azure (AZ‑900) or Google Cloud (Associate Cloud Engineer) certifications;
  • Networking and Security: Fortinet NSE 1 (or higher), SD‑WAN, and strong networking knowledge;
  • Systems and Servers: Administration of Windows and Linux servers (LPI or RHCSA);
  • Governance and Monitoring: ITIL 4 Foundation and monitoring tools (such as Zabbix or Nagios);
  • Security and Data: Training in backup tools (Veeam/Commvault) and security fundamentals (Security+).
Benefits
  • Health insurance and dental insurance
  • Breakfast provided
  • Basic food basket
  • Christmas gift basket
  • On‑site restaurant/cafeteria
  • Meal allowance / food voucher
  • Transportation voucher.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
Windows server administrationLinux server administrationGCPAzureFortinet firewallsSD-WANmonitoring toolsbackup routinesantivirus policiessecurity patching
Soft Skills
technical escalationprocess improvementdocumentationproblem managementticket resolutionSLA optimization
Certifications
Bachelor's degree in Information TechnologyBachelor's degree in Computer ScienceBachelor's degree in TelecommunicationsMicrosoft Azure (AZ-900)Google Cloud (Associate Cloud Engineer)Fortinet NSE 1ITIL 4 FoundationLPIRHCSASecurity+