Operations

• Operations Leadership and Strategy: Define and execute the Operations and Digital Infrastructure strategy aligned with the group's business objectives.
• Infrastructure Management (Cloud/On-Premise): Manage and optimize digital infrastructure with a focus on Cloud Computing environments (AWS, Azure or GCP), ensuring scalability, resilience and cost-efficiency.
• Availability and Performance (SRE/DevOps): Implement SRE (Site Reliability Engineering) and DevOps practices, proactively monitoring the performance and availability of critical systems.
• IT Governance: Establish and enforce policies and standards for change management (deployments), environment configuration and governance of transactional information and data.
• Information Security: Ensure the security of digital platforms and customer data, in coordination with security and compliance teams.
• Incident and Crisis Management: Lead the response to high-severity incidents, defining recovery plans and post-incident communication.
• Cost Optimization: Track and control infrastructure and digital service costs, continuously seeking optimizations and cost-efficiency.
• Team and Vendor Management: Lead and develop the Operations and Infrastructure team, and manage relationships and performance of key technology vendors.

Operations and Digital Infrastructure Manager

Operations Planning Analyst, Senior

FinOps Specialist

Services and Operations Assistant II

Loyalty Operations Analyst I

Junior Logistics Operations Analyst