Grupo ICOM

Client Relationship Analyst

Grupo ICOM

full-time

Posted on:

Location Type: Hybrid

Location: São Paulo • Brazil

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About the role

  • Conduct video meetings with clients whenever necessary, ensuring strategic alignment and close follow-up;
  • Perform onboarding for new clients, ensuring efficient integration and a positive initial experience with the service;
  • Manage client scheduling, keeping it up to date, strategic, and aligned with each clinic's expectations and goals;
  • Identify and route requests to the creative team based on client agreements;
  • Collect and organize required materials, ensuring an efficient information flow between client, creative, and support teams;
  • Update and maintain the client database, including information such as TV IDs, number of devices, requests submitted, and interaction history;
  • Provide immediate post-sales support, monitoring the client's first steps and ensuring a satisfactory experience from the start;
  • Ensure speed and efficiency in response times, conveying confidence and reliability in all communications;
  • Develop strategic campaigns that generate results and propose continuous improvements focused on performance and client satisfaction.

Requirements

  • Currently enrolled in or completed degree in commercial management, marketing, public relations, or related fields.
  • Basic to intermediate knowledge of Microsoft Office;
Benefits
  • Health Insurance (Bradesco)
  • Partnership with Sesc
  • Day off on your birthday
  • Wellhub
  • Collective vacation (company-wide shutdown)
  • Life Insurance
  • Meal allowance - R$35.00/day
  • Mobility allowance - No 6% deduction
  • Boon (well-being, health and development)
  • Newborn kit and gift basket
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
client onboardingclient database managementstrategic campaign developmentinformation organizationpost-sales supportperformance improvement
Soft Skills
communicationstrategic alignmentclient relationship managementefficiencyreliability