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Post-Sales Analyst - Mid Level
Grupo ElettromecAnalista de Pós-Vendas PL ensuring customer satisfaction in post-sale processes at Grupo Elettromec, a luxury appliances company in Brazil.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in post-sales support and customer service management, with a strong focus on process improvement and collaboration across multiple teams. Proficient in analyzing service KPIs and utilizing Excel for operational reporting.
Highest-signal resume keywords
Post-Sales Support ManagementCustomer Service ExperienceKPI AnalysisExcel ProficiencyProcess Improvement
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
KPI AnalysisPost-Sales SupportTechnical AssistanceCustomer ServiceLogistics Management
Soft Skills
ResilienceProactivityOrganizationCustomer EmpathySense of Urgency
Tools & Technologies
Excel
Industry Keywords
Home AppliancesConsumer ElectronicsDurable Consumer GoodsWhite GoodsAutomotive
About the role
Key responsibilities & impact- Manage post-sales support, monitoring requests and complaints until resolution;
- Work with the authorized service network, ensuring compliance with service timeframes;
- Track parts orders, logistics and service orders;
- Analyze service KPIs and propose process improvements;
- Collaborate with Logistics, Engineering, Quality, Finance and Commercial teams to ensure the best customer experience;
- Act on escalation cases and drive continuous improvement of the customer journey.
Requirements
What you’ll need- Education: Bachelor's degree completed or in progress (Business Administration, Engineering, Communications, Marketing or related technical/vocational fields).
- Previous experience in post-sales, premium customer service (SAC premium), or technical assistance (minimum 3 to 5 years).
- Industry: Experience in home appliances, durable consumer goods, white goods, consumer electronics, automotive or related sectors.
- Tools: Intermediate Excel for extracting operational reports, monitoring transitions and data handling.
- Behavioral profile: High resilience to handle pressure and demanding customers, sense of urgency, proactivity, organization to manage multiple schedules simultaneously, and genuine customer empathy.
- Availability to work in a hybrid model (3 days in office / 2 days remote).
- Location: Valinhos, SP (Macuco neighborhood).
Benefits
Comp & perks- Health insurance
- Dental insurance
- Commuter voucher or fuel allowance
- Meal voucher
- Food allowance
- Life insurance
- Wellhub or Total Pass
- Birthday day off
- Will receive work tools appropriate for the role.