Implementation Consultant

Grupo Educar Mais

Implementation Consultant integrating team to enhance health and well-being in corporate settings. Resolving client onboarding issues and ensuring platform utilization success.

Posted 4/14/2026part-timeRemote • 🇧🇷 BrazilMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Control scope, schedule, and status reporting to stakeholders throughout the entire implementation process.
Build and maintain strong relationships with new and existing clients, identifying specific needs and delivering tailored solutions.
Conduct training, presentations, and ongoing support on the platform features and services of the SAUDEAENERGIA Program.
Oversee the full implementation journey, including platform usage, participation in training pathways, reports, and KPIs.
Create and update presentation materials, tutorials, and informational videos about services and related updates.
Serve as a liaison between departments, facilitating communication and collaboration to identify improvement areas and implement effective process and service changes.
Act as the focal point for client feedback, proposing improvements based on observed needs.
Monitor questions and technical requests, ensuring proactive and effective support.
Provide technical and operational support to clients as needed.
Support the commercial team as needed with product presentations and demonstrations for prospective clients.
Analyze implementation data and metrics, producing reports that contribute to continuous service improvement.
Ensure client satisfaction, engagement, and usability of the implemented solution.

Requirements

What you’ll need

Bachelor's degree in Information Systems, Information Technology, Project Management, or related fields.
Experience implementing enterprise solutions, preferably in healthcare, technology, or education.
Ability to manage multiple projects and strong organizational skills.
Excellent communication, active listening, and negotiation skills with diverse stakeholders (HR, leadership, IT, Sales, etc.).
Data-oriented, with the ability to read and interpret performance indicators.

Benefits

Comp & perks

Free access to the SAUDEAENERGIA Program (includes medical assistance via telemedicine)
Access to Solides Academy for ongoing professional development
Free access to courses offered by Grupo Educar Mais

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

implementationdata analysisperformance indicatorsproject managementtechnical supportclient trainingreportingKPI monitoringpresentation creationsolution delivery

Soft Skills

communicationactive listeningnegotiationorganizational skillsrelationship buildingstakeholder managementcollaborationproblem-solvingclient feedback managementservice improvement

Certifications

Bachelor's degree in Information SystemsBachelor's degree in Information TechnologyBachelor's degree in Project Management