Implementation Consultant
Grupo Educar Mais
part-time
Posted on:
Location Type: Remote
Location: Brazil
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About the role
- Control scope, schedule, and status reporting to stakeholders throughout the entire implementation process.
- Build and maintain strong relationships with new and existing clients, identifying specific needs and delivering tailored solutions.
- Conduct training, presentations, and ongoing support on the platform features and services of the SAUDEAENERGIA Program.
- Oversee the full implementation journey, including platform usage, participation in training pathways, reports, and KPIs.
- Create and update presentation materials, tutorials, and informational videos about services and related updates.
- Serve as a liaison between departments, facilitating communication and collaboration to identify improvement areas and implement effective process and service changes.
- Act as the focal point for client feedback, proposing improvements based on observed needs.
- Monitor questions and technical requests, ensuring proactive and effective support.
- Provide technical and operational support to clients as needed.
- Support the commercial team as needed with product presentations and demonstrations for prospective clients.
- Analyze implementation data and metrics, producing reports that contribute to continuous service improvement.
- Ensure client satisfaction, engagement, and usability of the implemented solution.
Requirements
- Bachelor's degree in Information Systems, Information Technology, Project Management, or related fields.
- Experience implementing enterprise solutions, preferably in healthcare, technology, or education.
- Ability to manage multiple projects and strong organizational skills.
- Excellent communication, active listening, and negotiation skills with diverse stakeholders (HR, leadership, IT, Sales, etc.).
- Data-oriented, with the ability to read and interpret performance indicators.
Benefits
- Free access to the SAUDEAENERGIA Program (includes medical assistance via telemedicine)
- Access to Solides Academy for ongoing professional development
- Free access to courses offered by Grupo Educar Mais
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
implementationdata analysisperformance indicatorsproject managementtechnical supportclient trainingreportingKPI monitoringpresentation creationsolution delivery
Soft Skills
communicationactive listeningnegotiationorganizational skillsrelationship buildingstakeholder managementcollaborationproblem-solvingclient feedback managementservice improvement
Certifications
Bachelor's degree in Information SystemsBachelor's degree in Information TechnologyBachelor's degree in Project Management