Grupo EcoRodovias

IT Infrastructure Analyst – Junior

Grupo EcoRodovias

full-time

Posted on:

Location Type: Hybrid

Location: São Bernardo do Campo • Brazil

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Job Level

Junior

About the role

  • Assist in preserving and maintaining the infrastructure environment for network equipment across the group, ensuring the availability and quality of our assets.
  • Assist in preserving and maintaining the group's virtualized environment to protect and ensure business continuity through proper configurations and timely patches/fixes.
  • Serve as a technical knowledge multiplier within the team.
  • Assess compatibility and adherence of commercial hardware and software to modeled processes related to network activities.
  • Support the systems team in deploying new services on the network.
  • Respond promptly to internal and external audits when requested, providing evidence of work routines to demonstrate compliance with established Technology policies.
  • Collect information to create IT metrics and indicators to be presented on demand or at pre-established intervals as requested by IT management.
  • Monitor assets via dashboards in dedicated tools to identify and resolve issues and to inform colleagues affected by service disruptions.
  • Gather information for specialists and the area leader to create new monitoring dashboards and additional metrics for the department.
  • Respond to service desk tickets, with in-person or remote contact with client devices (hardware or software), for interventions including:
  • Incidents: sudden interruptions of network devices, vulnerability remediation, and communication outages.
  • Preventive maintenance: perform preventive adjustments to network assets and software to ensure high availability and security.
  • Corrective maintenance: correct issues by adjusting/adapting solutions according to business needs to keep systems operational.
  • Improvements: propose market technologies that can improve the quality of network assets and suggest new technologies for future implementation.

Requirements

  • Completed bachelor's degree in Information Systems, Computer Science, Computer Engineering, or related fields.
  • Proficiency in Microsoft Office.
Benefits
  • Health insurance
  • Dental insurance
  • Life insurance (for you and your dependents)
  • Free online psychotherapy sessions (for you and your dependents)
  • Annual influenza (flu) vaccination
  • Workplace exercise/stretching sessions
  • Access to Wellhub (gyms, studios, and wellness apps)
  • Food allowance or meal voucher (flexible choice between the two)
  • Transportation voucher
  • Company shuttle available in certain regions
  • Free parking (depending on location)
  • Christmas gift kit
  • Work-from-home allowance (according to role)
  • Profit-sharing program (PPR)
  • Private pension plan with company contribution (depending on role)
  • Extended parental leave
  • Pregnancy support program
  • Continuation of food/meal allowance during parental leave
  • Childcare assistance (amounts and eligible ages vary by region)
  • UniEco (corporate university) – continuous learning programs and initiatives to support your professional development
  • Educational benefit – Unico Skill: a single subscription providing access to up to 26,800 learning resources across formats (undergraduate, postgraduate, languages, short courses, technical and professional training, mentorships, and executive MBAs)
  • "Change My Name" program (support and financial assistance for legal name change for transgender people)
  • Assistive Technology Program (accessibility for people with disabilities)
  • Partnerships with SESC or SESI (depending on location)
  • Funeral assistance for father and mother (up to age 70)
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
network infrastructurevirtualizationIT metricspreventive maintenancecorrective maintenancevulnerability remediationservice desk supportmonitoring dashboardstechnical knowledge multiplicationbusiness continuity
Soft Skills
communicationproblem-solvingcollaborationadaptabilityattention to detail