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Product Manager Specialist II – Franchise Backoffice, Self-Service
Grupo BoticárioProduct Manager driving digital solutions and customer experience innovation in a global beauty company. Leading strategic vision and stakeholder management to enhance franchise operations.
About the role
Key responsibilities & impact- Define Product Vision and Strategy: Build and communicate the medium- and long-term vision, connecting the technical roadmap directly to GB’s strategic objectives.
- Stakeholder Management: Act as a strategic partner to Directors and Senior Managers, leading negotiations and aligning high-level expectations.
- Architecture for Complex Solutions: Lead the definition of solutions for ambiguous and systemic business problems, ensuring scalability, integration with other Value Streams, and technical robustness.
- Value-Based Prioritization (ROI): Apply advanced prioritization frameworks to make difficult trade-off decisions, defending the roadmap based on financial return and business impact.
- Culture and Mentorship: Raise the team’s technical and behavioral standards by mentoring other PMs, disseminating product best practices, and structuring discovery and delivery processes.
- Leadership in Planning (PI Planning): Lead the construction of strategies for OKR cycles and PI Planning, ensuring integration and dependencies across multiple teams and tribes.
- Growth and Lifecycle Strategy: Look beyond individual features by designing strategies to increase adoption, retention, and the product’s impact across the franchisee/reseller lifecycle.
Requirements
What you’ll need- Product Management Seniority: Solid experience as a Senior Product Manager, leading products with complex business rules (e.g., products that provide diagnostics and insights (AI), calculation engines, financial systems, commissions or targets).
- Stakeholder Management: Proven experience navigating political environments, able to negotiate trade-offs with executives and directors, influencing decision-making without relying on hierarchy.
- Systemic Vision and Architecture: Ability to abstract complex business problems and understand (at a high level) the backend and systemic integration technical implications required for a solution to have a minimal viable structure.
- Strategy and Business Metrics: Experience defining KPIs that impact the P&L (revenue, efficiency, costs).
- Solving Ambiguous Problems: Comfortable working in uncertain scenarios, structuring chaos and turning abstract problems into viable, organized roadmaps.
- Experience with system integrations and building digital solutions from scratch, able to simplify business problems and flows and deliver efficient, intelligent solutions with the team.
- Hands-on with data: Autonomy to analyze scenarios and make data-driven decisions.
- Differentials (nice-to-haves): Experience in fast-growing environments; active participation in the tech and AI community (events, forums, etc.);
- Prior background in CX (Customer Experience) or customer service, understanding support flows and front-line journeys.
Benefits
Comp & perks- Your health is a priority here
- Medical and dental plan
- Medication assistance
- Health allowance for family members
- Free psychotherapy sessions
- Telemedicine and second medical opinion
- Free flu vaccine
- Health care programs
- For your nutrition
- Meal allowance or local restaurant voucher (depending on work model)
- Food allowance
- Christmas food voucher
- Ensuring well-being and quality of life in all aspects
- Gym and fitness studio plans
- Home office allowance (for hybrid and remote work models)
- Pet health plan
- Birthday day off
- Up to 40% discount on our products
- Employee benefits program (partnership discounts, multibrand store, gym passes, courses and more)
- Travel and accommodation program
- For your family, our most precious asset
- Childcare allowance
- Infant nutrition credit
- Babysitter allowance
- School supplies allowance
- Legal, psychological and social counseling
- Support for atypical parents
- Extended parental leave (180 days for mothers and 120 days for fathers)
- Mobility for your on-site journey
- Transportation allowance and parking (hybrid and on-site models)
- Security for protection and financial peace of mind
- Life insurance
- Support for parental bereavement
- Private pension plan
- Payroll-deductible loans
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Product Vision DefinitionComplex Solution ArchitectureValue-Based PrioritizationKPI DefinitionSystem IntegrationDigital Solution DevelopmentData AnalysisAmbiguous Problem Solving
Soft Skills
NegotiationMentorshipLeadershipInfluencing Decision-Making