Specialist I – Financial Solutions, Customer Success B2B

Grupo Boticário

Consultant partner for commercial team focusing on customer success, managing product performance and reports. Leading monthly rituals and supporting portfolio expansion.

Posted 6/8/2026full-timeRemote • 🇧🇷 BrazilMid-LevelSeniorWebsite

Tech Stack

Tools & technologies

CloudGoogle Cloud Platform

About the role

Key responsibilities & impact

Act as a consultative partner and primary point of contact for the commercial team, channels and clients in your portfolio (franchisees and distributors), ensuring a full understanding of requests with a strong customer-centric focus (Customer Success);
Manage product performance by monitoring daily KPIs such as TPV (transaction volume), penetration, conversion and delinquency, and evaluate the financial impacts of new initiatives;
Produce structured reports and results presentations, turning complex analyses into clear, coherent and robust messages for leadership and the executive board;
Lead the product's monthly closing rituals, working integrally with the Credit & Collections area and Grupo Boticário’s commercial structure;
Perform quantitative and qualitative analyses to map the product journey, identify operational bottlenecks and propose automations, enhancements and refinements to business rules with a focus on efficiency and scalability;
Support the expansion and growth of the financial solutions portfolio, assisting in designing monetization improvements and continuously refining the value proposition of the products under your management.

Requirements

What you’ll need

Bachelor's degree completed;
Generalist profile with strong relational skills, acting as a strategic business consultant to understand customers’ pain points, distancing from the profile of a "traditional salesperson";
High analytical capability and sharp logical reasoning to transform large volumes of raw data into practical commercial action plans;
Functional proficiency in Excel or Google Sheets (ability to build numeric rationales, analytical views and basic formulas);
Excellent communication and executive influence to lead interactions with diverse internal and external stakeholders, and ease in structuring and delivering presentations to the board;
Ownership mentality and a highly hands-on, execution-oriented profile, demonstrating resilience and mental agility to work under pressure and adapt quickly to constantly changing priorities;
Business vision and critical thinking, with desirable understanding of financial models (especially focused on B2B credit and B2P/Salons) to support prioritization of executive demands;
Availability to travel across Brazil regularly (approximately every two months, for 3 to 4 days) for in-person visits and relationship-building with franchisees;
Advantage: Familiarity with cloud solutions such as Google Cloud Platform (GCP) or BI tools (not required, as the company provides training).

Benefits

Comp & perks

Here, your Health is a priority
Medical and dental plans
Medication assistance
Health allowance for family members
Free psychotherapy sessions
Telemedicine and second medical opinion
Free flu vaccine
Health care programs
- To care for your Nutrition
Meal voucher or local restaurant voucher (depending on work model)
Grocery allowance
Christmas food allowance
- Ensuring Well-Being and Quality of Life in all aspects of life
Gym and fitness studio plan
Home office allowance (hybrid and remote work models)
Pet health plan
Birthday day off
Up to 40% discount on our products
Employee membership (benefits and partnerships, multi-brand store, TotalPass gyms, courses and much more!)
Travel and accommodation program
- For the Family, our most precious asset
Childcare assistance
Child nutrition credit
Babysitting assistance
School supplies assistance
Legal, psychological and social counseling
Support for atypical parents
Extended parental leave (180 days for mothers and 120 days for fathers)
- Mobility for your on-site journey
Transportation voucher and parking (hybrid and on-site models)
- Security for protection and financial peace of mind
Life insurance
Support in the event of parents' death
Private pension plan
Payroll-deductible loans

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

data analysisKPI monitoringfinancial modelingquantitative analysisqualitative analysispresentation skillsExcelGoogle Sheetsbusiness rule refinementautomation

Soft Skills

customer-centric focusrelational skillsstrategic consultinganalytical capabilitycommunicationexecutive influenceownership mentalityresiliencemental agilitycritical thinking

Certifications

Bachelor's degree