Manager, Customer Retention Strategy – Analytics

Grubhub

Customer retention analytics leader shaping lifetime-value strategy for Wonder’s food platform. Building measurement frameworks, experiments, reporting infrastructure, and executive insights guiding Growth investment.

Posted 8/5/2026full-timeChicago • Illinois, New York • 🇺🇸 United StatesMid-LevelSenior💰 $115,000 - $128,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in customer retention analytics, including customer lifetime value, retention measurement frameworks, and data-driven decision-making. Proficient in SQL, data visualization tools, and automation to enhance reporting and analytical processes.

Highest-signal resume keywords

Customer Lifetime Value AnalysisSQL FluencyData Visualization ToolsCausal-Measurement JudgmentAnalytical Infrastructure Development

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data AnalysisCustomer Retention MeasurementExperiment DesignCohort EconomicsAutomated ReportingAdvanced Analysis with PythonAI Tools AdoptionStatistical AnalysisData SynthesisRetention Curve Analysis

Soft Skills

Cross-Functional CollaborationInfluencing StakeholdersNarrative PresentationProblem SolvingIndependent Structuring of Analysis

Tools & Technologies

TableauLookerCRM SystemsSelf-Service Reporting ToolsModular Reporting LayersEmerging Technologies

Industry Keywords

Customer LoyaltyRetention StrategiesSubscription Business ModelsMarketplace AnalyticsLifecycle Marketing

Tech Stack

Tools & technologies

PythonSQLTableau

About the role

Key responsibilities & impact

Lead the analytical agenda for customer retention within Grubhub/Wonder’s Growth organization
Diagnose drivers of customer loyalty and lifetime value across segments and behaviors
Identify retention opportunities and shape marketing and experience investment decisions
Connect insights across GH+, partnerships, loyalty, and the broader customer base
Own customer lifetime value, retention curves, cohort economics, and retention measurement frameworks
Design experiments, synthesize results, and apply causal-inference judgment
Build reusable dashboards, analysis-ready datasets, and self-service reporting tools
Automate manual reporting processes and improve reporting adoption
Partner with Growth leadership on goal-setting and performance analysis
Translate analysis into executive-ready narratives that influence strategy and investment
Collaborate with CRM, Portfolio Analytics, Product, Finance, Marketing, and executive stakeholders

Requirements

What you’ll need

4–6+ years in an analytics role with a track record of influencing meaningful business decisions through data
Ability to independently structure ambiguous business questions, conduct sophisticated analysis, and present the resulting narrative to senior stakeholders
Deep SQL fluency and ability to extract and analyze complex data independently
Strong experimentation and causal-measurement judgment
Strong experience with data visualization tools such as Tableau, Looker, or similar
Automation mindset that reduces manual effort over time
Cross-functional credibility across Marketing, Finance, Product, CRM, and executive stakeholders
Fluency adopting AI tools, including LLMs, MCPs, and emerging technologies, in analytical workflows
Demonstrated portfolio of applied AI analytical work
Experience building reusable analytical infrastructure, systematized datasets, modular reporting layers, or self-service tools
Up to 10% travel expected
Employment visa sponsorship is not available for this role
Preferred: experience in subscription, marketplace, or multi-sided platform businesses
Preferred: hands-on loyalty, CRM, or lifecycle marketing analytics experience
Preferred: experience designing and evolving CLV or retention measurement frameworks
Preferred: experience aligning stakeholders on metric definitions and shared reporting foundations
Preferred: Python or similar for advanced analysis and automation
Preferred: consulting background or exposure to multiple business models

Benefits

Comp & perks

Equity
401(k)
Choice of medical, dental, and vision plans
Company-paid short- and long-term disability coverage
Paid time off
Flexible time off for exempt employees
Paid vacation for non-exempt employees
Paid sick leave in compliance with applicable law
Paid parental leave
Discounted meals
Exclusive perks across the Wonder family of brands